Avoid them like the plague.
Just got my smoking hot cyberpower PC from newegg, and had to call in for a refund.
Newegg tells me to deal with Cyberpower first, So I attempt to contact them for RMA.
Takes them exactly 17 days to reply,
The computer had every symptom possible for a failed PSU.
Yet, they instructed me to BUY A NEW GRAPHICS CARD because they did not have a rep in hawaii top test it. And i would have to do it to rule out the graphics card.
Ok i buy the stupid graphics card. Install it, Exact same problems.
Email them back for a tech support phone number, and the degenerate tells me to test the RAM first.
So, all night long I am running this stupid memory test, and every stick was failing.
Cyberpowers solution? Buy new ram and test it. STILL no tech support phone number.
OK, I have 2 sticks of ddr3 from my old computer. I put them in, and all teh same errors are happening.
Now, the hard disk starts to fail from the PSU cooking it,
Cyber powers response? Re-install Windows 7! STILL WILL NOT GIVE ME THE TECH SUPPORT NUMBER!
ok well, I am stuck jumping through the little hoops , so I humor the degenerate. And i re-install windows.
PAP, POP, PAP PAP PAP, POP! *smoke*, PSU finally wheezes its final breath.
OK cyberpower decides it MIGHT be the PSU, so they issue me an RMA so they can "investigate".
RMA, requires me to ship it to them AT MY OWN EXPENSE,
Thats right! They make you pay for their mistakes.
Go back to NewEgg for some help, and WHAM! They let me know my warranty expired at midnight yesterday.
20 years of buying DELL systems, and I have never had anything remotely as stupid as the episode with NewEgg+Cyberpower.
NewEgg rep tells me I never contacted them on day 1.