EggXpert

Hey my Visiontek 4850 is showing artifacts/pixels/5 little bars right beside my mouse at all times

How do i package and ship out my hd4850? I can't seem to understand the instructions.. it's my first time RMA'ing something so bare with me =(

When you send the defective product in, be sure to include an explanation of the problem that you are experiencing.  Failure to include this explanation may cause delay in processing.

Be sure to clearly mark your Service Order # on the outside of the box when you send in the defective product. Keep your manual, driver CD, any cables and other accessories.  Send only the defective product, a copy of your sales receipt, and a $10.00 check or money order (per unit) made payable to VisionTek for return shipping and handling.

Address all returns to:

VisionTek Returns

ATTN : Service Order #

105 Prairie Lake Rd Unit D

East Dundee, IL 60118

Returned products that are not accompanied by the shipping and handling fee and valid sales receipt will be returned to you at your expense.

As stated in our warranty agreement, VisionTek is not responsible for packages that are lost in shipping. The only way for you to ensure that your package arrives at our warehouse is by shipping the card via a method that is traceable. FedEx/UPS/DHL work best but any carrier that will provide you a tracking number is acceptable.

Be sure to package the product inside the original packaging or packed inside an anti-static bag in a box with plenty of padding. The product is susceptible to damage by impact so be sure to protect it by using adequate packaging material.  PADDED ENVELOPES ARE NOT ACCEPTED.  Returns that are not packaged appropriately, per VisionTek's sole discretion, will be returned as-is with the warranty voided.

The provisions of this warranty shall not apply if, in VisionTek's sole judgment, the product has been subjected to incidental damage including but not limited to the following: misuse, neglect, improper installation, damage in an accident, repair or alteration in any way that affects its performance or reliability.  Once the defective product has been received and processed, it will be repaired or replaced according to VisionTek's warranty policy and shipped to the address you have provided.

Please make sure that the return shipping address marked in the "FROM" section of your package matches the shipping address that you submitted for your RMA. This Service Order# is valid for 30 days from the date of issuance.

Thanks,

VisionTek RMA Department
 

hey, I get confused here. where did u get this card? if from newegg, why not contact customer service for help? anyway, basically, it says that you should send only the defective card back to them but not include the manual, driver CD, any cables and other accessories. Meanwhile, you should  include an explanation of the problem that you are experiencing with the card and make it as clear as you can to avoid any confusion, and be sure to clearly mark your Service Order # on the outside of the box and also put into that box a copy of your sales receipt, and a $10.00 check made payable to VisionTek for return shipping and handling. When all is done, have any one of the famous shipping companies, like FedEx or UPS or DHL ship it back to the adress.

ATTN : Service Order #

105 Prairie Lake Rd Unit D

East Dundee, IL 60118

NOTE:

1. If VisionTek RMA Department determines that the defective is caused during shipping, they won't be responsible for it.

2. Be sure to package the product inside the original packaging or packed inside an anti-static bag in a box with plenty of padding. The product is susceptible to damage by impact so be sure to protect it by using adequate packaging material.  PADDED ENVELOPES ARE NOT ACCEPTED. Returns that are not packaged appropriately, per VisionTek's sole discretion, will be returned as-is with the warranty voided. (Just make sure you package the card really well to avoid any more damage or esle the warranty will be voided)

3. The provisions of this warranty shall not apply if, in VisionTek's sole judgment, the product has been subjected to incidental damage including but not limited to the following: misuse, neglect, improper installation, damage in an accident, repair or alteration in any way that affects its performance or reliability.  Once the defective product has been received and processed, it will be repaired or replaced according to VisionTek's warranty policy and shipped to the address you have provided.( It says any physical damage(improper handling) to the card will also void the warranty)

4. Send the card back to VisionTek RMA Department as soon as u can. The Service Order# is valid for 30 days from the date of issuance.

As for the Service Order#, I am guessing you have got it from VisionTek.

Hope this helps

Can i use any other method of payment?..

and you were very helpful!

I ordered this like 1-2 years ago? So can Newegg still RMA it for me?