EggXpert

 While I think it is a great idea to have this forum so that newegg can better interact with its customers.  I am not sure how successful it is going to be if you shut-down topics that 'you don't want to deal with'.  These are the very topics that Newegg should be focusing on as an unsatisfied customer is much more likely to tell everyone about their experience than a happy one.

So why do I say "you don't want to deal with"?  Simple read the Intel SSD thread objectively and it is very clear that Newegg is price gouging.  I don't need to go to wikipedia to understand that they are selling the G2 (80Gs) for $350, or approximately $120 above MSRP. This gauging, it is also free enterprise, but I don't have to like it.  Newegg is simply doing this to drive profit, yes, you can say that is simple supply and demand, but they have raised the price of the item roughly 50% over MSRP and I, as a New Egg customer, have an issue with that.  I don't think it is a good way to treat your customers.

I also disagree with the way that the mods handled the intel SSD thread, they were heavy handed and fairly ignorant.  Correct me if I am wrong but is anyone familiar with CA's consumer protection laws?  No - thought not, then why are you going off on the guy, if he wants to do it, and you aren't legal council (or have a clue) telling him he is wrong with no backup is plain stupidity and a way to make sure that only 'yes' comments are left in this forum.

Why should you believe me?  MBA Yale, MSEE Purdue, accenture Senior Manager (high-tech strategy practice), Microsoft Product Manager, VP Marketing (three companies), founder three companies, two successful liquidity events.  Suffice it to say that I have 'been around the block' and have consulted to companies much bigger than Newegg about customer feedback and retention strategies.

Of course, I am not sure how/if the mods will respond to this, but whomever is in charge of this effort in corporate - you are screwing up.

Because by all defintions, what Newegg does is not price gouging.  In addition the thread was getting a little heated.  We try to keep all threads here going with thoughtful dialoge.  That thread was just looking for a flame so it was closed early to prevent that.

 

You have not shown that NewEgg is price gouging, you do not seem to gasp the definition of price gouging, you do not realize that MSRP is a "suggested" price, and you don't realize that things don't sell for MSRP until after Intel ramps up production and can produce enough of the Item to meet the demand at MSRP.. Intel is not producing enough of the item to meet the demand at MSRP, retailers are running out of stock of the item and aren't able to get more of it in from Intel.. So the market value of the item is much higher, just like a Nintendo Wii selling on ebay for hundreds of dollars more than it's MSRP when it was launched... 

NewEgg is under no obligation to sell products at MSRP.. You can sell something at whatever price you want to.. It is only price gouging when there's plenty of supply for it, and the price is being artificially set high..  Since all the other sites are pretty much sold out of the item, NewEgg has the right to sell it for whatever price they want to, it's supply and demand..  If Intel set their MSRP too low and they can't meet the demand of the product as that MSRP, that's not NewEgg's fault.. NewEgg is selling the product for what it's worth, the market value.. 

These threads are being closed/locked because this has already been discussed and to put it bluntly, you're wrong.. Get over it and go buy it somewhere else (which you can't, which is why people like you keep coming back here and complaining about "price gouging").

You're coming off as somebody who is just trying to hook up with NewEgg behind the scenes to get a product much cheaper than what the market value of it is (what people would pay for it on eBay and other places)... Sorry man, that's not going to happen.  You can complain and whine about the price being above MSRP all you want, but NewEgg can sells at the market price, not at the price the manufacturer (or anybody else) specifically tells them to..

Get over it, there's nothing to discuss.

I mean, if you're Nintendo, you can set a MSRP that is too low, make people wait outside in the freezing cold where they get robbed and sometimes end up in the hospital from pnemonia just to get a game console... OR you could sell the items for the real value of the item.. I don't know about you, but I prefer the latter..   In fact, there should be laws against selling at MSRP if the supplier can't produce enough of it to meet MSRP.  Do you know why Nintendo did what it did? So that it wouldn't get the negative stigma of the market price...  Nintendo didn't want it to be in people's minds that the REAL value of the item was over $600.. Instead, they made up a MSRP that they knew they couldn't meet the demand for and advertised that price all over the place to discourage people from buying the more expensive alternatives until Nintendo got some time to ramp up their production more..  And Nintendo forced contracts onto retailers so that they couldn't sell it above that price just because they didn't want the Wii to be associated with the same kind of price tags as a PS3..  Then people just buy it for the cheap price and turn around and sell it for the real value on ebay or elsewhere...

NewEgg's automated pricing system is better, hands down..     Better to be in stock and at market price than out of stock and having sold it to people who will just turn around and sell it at the real market value..

Just to set a couple things strait ......................... Unless someone has a badge under there name that looks like   then they are NOT employed by Newegg / EggXpert and they are volunteers.

In order to preserve Newegg's dignity and the forumz from becoming a huge internet fight, any threads that become huge fights are locked. And the users warned.

Notice we did allow the thread until it became a huge fight. Most complaints are noted and everyone goes about there day, sometimes they spout off about things that can't be helped and other users (allot of HUGE NewEgg fans on here) go off on them. Just how the world is man.

Well if this post does get out of control I will delete it. Just a first and last warrning.

I wonder if this is MrFox or someone he sent in to stir the pot. The OP only has one post on the forums and its really strange that he would paw through all the thousands of posts and pick this one to air his thoughts on.

Something smells fishy. I say we keep on eye on this post and see where it goes before any locking or deleting takes place.

Sid summed it up pretty well. Its not price gouging at all. Its just plain simple economics. Supply vs Demand.

To answer the question in the post title, this forum exists primarily to provide a technical support community where Newegg customers can discuss and obtain advice for the products we sell.

The forum also serves as a gathering place for off-topic discussions and a catch-all for Customer Service cases that might have fallen through the cracks.

We let a lot of stuff go here, and generally posters are free to speak their minds provided that they follow the Forum Rules. The other respondents to this thread have already explained the distinction between Newegg employees (note: I am a Newegg employee) and forum volunteers. You are free to post your opinions on the Intel G2 SSD pricing, but don't be surprised if others discount your assessment with statements of their own.

If you truly believe that we shut down topics we don't want discussed, please browse through the Shopping EggXperience forum. They're you'll find countless posts that start off with a very upset customer and a bad situation; however, you'll also find that most of them were helped by other forum members or Newegg staff to resolve their issue.

If we wanted to hide negative topics, we would simply delete them -- but then there really would be no reason for this forum to exist.

Best Regards,
Paul

 

Sparker366 - get a clue, I am not MrFox nor was I sent here to stir the pot, I am simply p****d at Newegg's pricing policies.  I did a simple search on price-gauging SSD G2 and it brought me to this forum.

 Sidicress - perhaps you should re-read some of the definitions of price-gauging.  I'm not sure how you can gauge when there is plenty of the product available, because it would move to the 'market price', but newgg had it in stock when most others did not.

 

So I saw MrFox's post, and all the replies from the 'eggsperts' who think that they have any clue about price-gauging if they can read a blurb on Wikipedia.  Then they tried to be 'eggsperts' on CA's consumer protection laws.

No, no one "proved" that Newegg was price-gauging.  They were simply selling something at a 50% markup over list because they had stock and others didn't, no, that's not price-gauging.....  but it sure seems that way from the people at Hardcorps/TomsHardware and a number of other sites that are not related to a specific vendor.

To me it is, and I have been an egg customer for a looong time. 

They have now broken my trust and I will not hesitate to take my business elsewhere.

The cure for price gouging is to go elsewhere.  I am unaware of any exclusive SSD models sold only through Newegg.  A rule of thumb is always retail price is double the manufacturer price.  It almost always applies.  The Internet market has lowered this discrepancy.  Newegg prices are competitive as far as I can tell.  If they are not, you should buy elsewhere.  I don't see what the b***h is about.  Eggxpert is remarkable open to criticism on Newegg...unlike almost ALL other vendor forums I have been to.

Thanks FascistNation.

To summarize, if you don't like the price, buy from somewhere else or don't buy.

 

If Newegg didn't want this topic discussed, egg staff would delete threads. Yet these threads exist.

To dngrwill: get a clue man, I hear they're on sale at Wal-Mart.

Dngrwill:

I'm not sure how you can gauge when there is plenty of the product available, because it would move to the 'market price', but newgg had it in stock when most others did not.

Intel does not favor any retailer over another.. They all get equal shipments, when you sell something below market price, you run out of stock, especially on the Internet where it's easy to just look up who has the lowest price on the item..  If Intel had any stock to send to these retailers, then they would have sent it, but they simply can't meet the demand at the "list price". If you own a company and you sold a product for "list price" when you could have sold all your product at twice the "list price" knowing you're not going to get any new shipments for a while, then you made a mistake..

 Obviously Intel underestimated the demand of their SSDs and set their suggested pricing way too low.

 

 

Dngrwill:

So I saw MrFox's post, and all the replies from the 'eggsperts' who think that they have any clue about price-gauging if they can read a blurb on Wikipedia.  Then they tried to be 'eggsperts' on CA's consumer protection laws.

Hmmm. What do CA's consumer protection laws say against babe ruth baseball cards or antiques? You going to tell me that I can't sell a baseball card for more than 10 cents because it only costs a few pennies to make one?  Gimmie a break, CA's protection laws don't apply in a market where there is insufficient supply.

I'm sorry. I normally do not reply these "somebody put a gun to my head and I have to pay Newegg's outrageous pricing" threads but in this case I am compelled to do so. First off, your thread about price gouging would hold more credibility (given all the credentials you throw out in you effort to infer some sort of superiority) if you knew how to spell the word you on which you focus. Second.. we live in America. If I don't like the price of something I go elsewhere. It's called the Free-Market. Maybe you missed that day at Yale. Third. I don't like people who lie. Plain and simple. We are all friends here and do our best to help each other. If you have a legitimate beef fine. The people on these forums will help you as will the staff. If you want to B.S, in an effort to direct misplaced anger than maybe, just maybe you need to take a breath before you post. If I could, I would lock this thread based on sheer stupidity. 

 

 

Dngrwill:

 Why should you believe me?  MBA Yale, MSEE Purdue, accenture Senior Manager (high-tech strategy practice), Microsoft Product Manager, VP Marketing (three companies), founder three companies, two successful liquidity events.  Suffice it to say that I have 'been around the block' and have consulted to companies much bigger than Newegg about customer feedback and retention strategies.

Of course, I am not sure how/if the mods will respond to this, but whomever is in charge of this effort in corporate - you are screwing up.

I do have a clue. I was just making a statement based on you ferreting out a single post and the previous rant from said Mr Fox. Since Mr Fox was temporarily not allowed to post for a rule violation and the fact that he got around said rule by creating another user account, which is a direct violation of the rules.

A person with all these pedigrees should be able to use the correct word. Gauge is defined as and the proper word Gouge is defined as. Just thought I would point that out to you since you seem so proud of your pedigrees. However it did occur to me it could have been a simple misspelling but alas I felt like I should point that out to you.

 

 

Wow Dngrwill you made lots of friends here does that make your mommy proud?

Dngrwill:

 While I think it is a great idea to have this forum so that newegg can better interact with its customers.  I am not sure how successful it is going to be if you shut-down topics that 'you don't want to deal with'.  These are the very topics that Newegg should be focusing on as an unsatisfied customer is much more likely to tell everyone about their experience than a happy one.

So why do I say "you don't want to deal with"?  Simple read the Intel SSD thread objectively and it is very clear that Newegg is price gouging.  I don't need to go to wikipedia to understand that they are selling the G2 (80Gs) for $350, or approximately $120 above MSRP. This gauging, it is also free enterprise, but I don't have to like it.  Newegg is simply doing this to drive profit, yes, you can say that is simple supply and demand, but they have raised the price of the item roughly 50% over MSRP and I, as a New Egg customer, have an issue with that.  I don't think it is a good way to treat your customers.

I also disagree with the way that the mods handled the intel SSD thread, they were heavy handed and fairly ignorant.  Correct me if I am wrong but is anyone familiar with CA's consumer protection laws?  No - thought not, then why are you going off on the guy, if he wants to do it, and you aren't legal council (or have a clue) telling him he is wrong with no backup is plain stupidity and a way to make sure that only 'yes' comments are left in this forum.

Why should you believe me?  MBA Yale, MSEE Purdue, accenture Senior Manager (high-tech strategy practice), Microsoft Product Manager, VP Marketing (three companies), founder three companies, two successful liquidity events.  Suffice it to say that I have 'been around the block' and have consulted to companies much bigger than Newegg about customer feedback and retention strategies.

Of course, I am not sure how/if the mods will respond to this, but whomever is in charge of this effort in corporate - you are screwing up.

Find a site with lower pricing which is more reputable then Newegg, then come back here and provide a link and appropriate reviews and recommendations for the site.

Oh, wait, almost any online retailer is selling Intel's G2's for at least $290 (Individually, not bulk pricing), and most of them aren't places you want to give credit card information too. Or they're lacking an "About Us" section, or any security. Or they're eBay.

You obviously didn't get any degree's (of the laundry list you provided) in relation to economics, nor do I see you with a law degree, nor any empirical experience in either of those areas. I could give you some credit since the degree's you listed typically requires a knowledge of economics at least on the basic level, with good knowledge of consumer psychology (VP Marketing). Yet you provide proof to the exact opposite by claiming that Newegg is price "gauging." Well, I never saw Newegg with gauges in its ears, so that's a first for me (sarcasm).

Nor do you apparently realize the low yields of Intel's G2 SSDs, and the obvious result (Study economics 101 in HS, they will teach you this if you pay attention): increase in price over MSRP. Maybe you just forgot your HS economics, who knows. Logic dictates this, and if you actually had an Master of Science in Electrical Engineering, you would definantly be required to take the appropriate logic courses. Those courses would give you the ability to discern the economics going on with the issue at hand.

If you ever had any experience with online forums (Doubtful, most people with degree's or resume's like you supposedly have don't pay any attention to such trivialities), you would know that you're basic lack of correct usage of the terms "gauge" and "gouge" make you look like the typical online troll. I'm currently with holding the urge to place quotations wherever I say "price gouging" in this post just to emphasis that point.

PRICE

Posted from: http://www.dca.ca.gov/publications/legal_guides/m-1.shtml

Please familiarize yourself with it. Amazing that according to what is posted above specifically notes price gouging as "Post Disaster." And that is just under listings! Listed above are the major CA consumer protection laws which, according to you, "should" include something about the issue at hand. Also amazing, is how in CA the consumer laws are still pretty much the same as the rest of the country when it comes to price gouging. Price gouging is limited to "post disaster."

If you would like to change your argument to some other term for semantics sake, go ahead. Before you decide to respond to this, go pick up a book covering basic economics at your local library. Read it. Note how stupid you make yourself look. Go troll some other forum. Come back when you have something more then degree's and your ego to swing around. [/sarcasm]

I'll only apologize for the "rudeness" or "disrespect" of my post if you somehow aren't a troll and if there is some evidence towards these "claims." You must understand, almost everything I have so far seen in your post points toward "troll alert, troll alert!" and I'm already annoyed to have to re-post what has already been said in the previous thread on this subject. I am simply being blunt.

However, I still understand your post as your opinion, so I will respect it with whatever degree of respect I can have. Remember that the above post is also an opinion, so please don't misconstrue it. Also note that "Ubers" and "Uber/Mods" are not Newegg employee's, and thus we do not directly represent Newegg. Therefore, we can give our opinions, but with more restraint if all possible. Note that our opinions may make you angry or emotional, but also remember we deal with dozens of similar cases (Especially those of us who moderate other forums on top of this one) and thus our patience does occasionally slip up. In this case, mine didn't, I'm still holding quite a bit back. Please remember this in your response if you decide to do so.

Respectfully,

PROACEX1

dngrwill is a perfect example of a ".com executive" with absolutely no clue of how things work in real life.