EggXpert

I have Familytreemaker 16 running on both a Vista & a Wxp machine and when I try to do a "web search" on FTM16 the search hangs and I get a Runtime C++ error and the browser closes. Can someone help?

Can I uninstall MS C++ files and not disable my system?

Thanks

E8400, Asus P5E, Vista Ultimate, 4 gb Gskill 1066 ram,650w Silverstone PS, 19" Acer LCD

You need to look for a patch for this software.. This is a programming error somewhere, perhaps an incompatibility with newer versions of IE.. You might want to try IE 6.0

Sidicas,

Thanks for the reply. I am running IE7. Both machines did work and I haven't changed IE. I have a laptop that is running Wxp & IE7 and it works?? I am stumped. I'm trying to figure out what files have been updated on the two that won't work & not on the laptop.

Any more suggestions will be appreciated.

I found the culprit!!

 I evidently had the same "bad" install of Microsoft Silverlight on both computers. I un-installed it on both and the problem was fixed. Don't ask how I determined this was the problem.