Shopping EggXperience - Newegg Canada

Replying to an newegg agent

Steve13 — Thu, 19 Nov 2009 14:24:45 GMT

I ran into some trouble , long story short , the agent is offering me a 10$ discount on my next purchase if i reply to him once the item is delivered to me.

the problem is , at the end of the mail it says; " Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. "

I'm Confused here

ATI HD 58xx, all disactivated on Canadian Newegg?

NauticusPOS — Wed, 04 Nov 2009 20:24:56 GMT

I've been waiting literally weeks just for a single HD 5850, checking in every single day, every few hours. I kept my screen open all last night because the ETA was yesterday, but it was never in-stock. I come on today to find they've all been de-activated. I'm not in any rush, it takes a while to ship to where I live anyways. I'd like to get my system before Christmas though, you know? Any idea why it was taken down, it doesn't seem fair that only the U.S. gets quality products.

MasterCard Securecode Question

RegZero — Thu, 30 Jul 2009 15:20:04 GMT

I've been trying to make a purchase through newegg.ca for about 2 weeks now. Newegg keeps saying my credit card has been declined, but when I check with mastercard they say that the transaction is being declined on newegg's end because the mastercard securecode is blank. No one I talk to at newegg seems to even know what this is and they keep telling me to re-enter my CVV2 number on the back of my card which is not what the issue is.

On the order page it even says that if you have a mastercard securecode set up you will be redirected to enter this code. However I am never redirected to enter this code and that seems to be why my order gets declined.

Has anyone else run into this issue with the mastercard securecode on newegg.ca?

Information About Newegg.ca Shipping and Returns

wyldstallyn — Fri, 03 Oct 2008 22:33:58 GMT

Greetings All,

Here's some direct info regarding shipping, returns, and accepting delivery of Newegg.ca orders.

Shipping

Will I be charged (import/brokerage/duty/tax) fees when UPS delivers my order?
No. Any and all fees, brokerage, import charges, duties, taxes, etc. that are due will be charged at checkout, you will not have to pay any more money in order to accept delivery of your purchase. What you see on the checkout page is what you'll pay for your order.

What if the UPS driver says I owe something?
He/She should not say that, and if they do we ask you to let us know as soon as possible. I would recommend that you accept delivery and pay the charges (unless they are ridiculous); Immediately contact Newegg Customer Service to report the issue (as it is against our agreement with UPS), they will be able to issue you a credit based on your invoiced order (the credit goes back to the credit card/paypal account you originally paid with).
Alternatively, you can refuse shipment, in which case you will receive a full refund once it is returned to Newegg.

Why UPS?
We understand that there have been complaints regarding UPS in the past, especially regarding shipments from the United States. We have a long-standing relationship with UPS, and we believe the system that we have arranged will bypass these issues.
We've worked with UPS to set up "harmonization codes" for every single item we sell; these allow them to easily identify the contents of every package to smooth delivery across the border. It also allows us to accurately calculate fees and import taxes in order to assess them on checkout, meaning customs will not add any charges when the product crosses from the U.S. to Canada (which historically were passed on to the recipient of the package upon delivery).

Returns

What is the procedure for returning products to Newegg?
All returns require an RMA (Return Merchandise Authorization) Number, an RMA Commercial Invoice (required by customs), and a UPS Return Shipping Label. To assist you with this process, all RMAs will be handled through our Customer Service Department.

Contact Newegg Customer Service to request an RMA.
A Customer Service Agent will issue you an RMA number and RMA Invoice, and create a UPS Return Shipping Label.
You will be emailed with the RMA Number and Invoice, and a link to the Shipping Label. Print the Shipping Label and use clear tape to secure it to the outside of the box, and drop it off at your nearest UPS pick-up location.

For further details regarding returns, please reference the Newegg.ca Returns FAQ.

Do I have to pay for return shipping for my RMA?
According to Newegg.ca terms and conditions, yes. However, we acknowledge that every situation is different, and our Customer Service Agents are always willing to take special circumstances into account.

I received a defective product, and I don't have time to wait for the RMA process. Does Newegg.ca offer cross-shipping?
Strictly speaking, Newegg does not cross-ship replacements. As stated above, however, we acknowledge that special circumstances can be very difficult to deal with when shopping online. Typically we will ask you to place a new order, and we will arrange for expedited shipping as well as a full refund for the original order. In extreme circumstances for accounts in good standing, cross-shipping has been arranged, but please note that this is not standard procedure.

My package is damaged! What should I do?
If you are home when UPS delivers your order, and you note that the package is damaged, we advise you to refuse shipment; the package will be returned to the Newegg warehouse it shipped from. Refused shipments are automatically refunded in full (order cost & shipping, no restocking fee, 100% of your money back); Newegg will handle the shipping claim.
If your package is dropped off, or you don't notice the damage initially, please be sure to contact Newegg Customer Service within 3 business days of delivery. Make sure to note that you're calling to file a shipping claim, as they are handled differently than RMAs. For further details, you can reference our Shipping FAQ.

Thanks for reading EggXperts, and we'll leave this thread open in case anyone has specific questions that aren't answered in the FAQs. Please note that this post was written and compiled by me, and though I did my best to ensure accuracy, it may contain errors. If any are reported I'll do my best to update them ASAP.

Regards,
Paul

MKTBDAY Promo Code Not Working

carlsor — Sun, 08 Nov 2009 02:56:25 GMT

Hello,

Currently in the market for a new i7 build and had been shopping at TigerDirect until your MKTBDAY 10% of everything special popped up.

I spent a few hours, going through all of your products and selecting out exactly what I wanted...

All looked good in the shopping cart, but when I get to the checkout process the proper discount doesn't seem to be applied???

1. I have cleared cookies, temp int. files, and restarted the computer.
2. I have tried on a seperate desktop

This issue just keeps happening.

Below are the screenshots. The first screenshot is what the shopping cart says, and the second screenshot is what the checkout says.

As you can see the proper discount of $136.19 has been applied to the final total which states $1321.77 (incl tax and ship)

Now below you can see the checkout process.

It's only giving me credit for it seems the first two items? $27.50? When the discount should actually be $136.19 as marked above. I'd really like to spend this $1300 on a system through NewEgg but not if they cannot offer this 10% on ALL items discount.

With the special closing tomorrow, I'd like to get this squared away... No phone support on weekends has also left a bad taste in my mouth.

NewEgg, prove me wrong! Make me a believer!

Carl

sigh

geothermal — Fri, 06 Nov 2009 16:27:42 GMT

bought a $1000 laptop one week ago.

now there is a promo for Newegg.ca's 1 year anniversary, giving 10% off all merchandise.

if i knew this promotion would come up, i would've waited for it.

anyways, i know it's "tough luck", but just wanted to get it off my chest.

sigh.

Problem with paypal

supahsain — Fri, 06 Nov 2009 05:00:29 GMT

Hello, first time trying to buy something from Newegg. Tried to pay using paypal, but when i click on checkout with Paypal

I get this message

We apologize that we are not able to authorize payment for your order now.

We encourage you to try again if you feel this message was prompted in error.

Newegg.ca offers a variety of different payment options, from credit/debit cards and checks, to gift certificates.

To opt for another payment method and proceed with checkout, click here.

Newegg.ca Opens Warehouse in Canada

wyldstallyn — Thu, 01 Oct 2009 20:52:57 GMT

Hi EggXperts!

We just wanted to share some news (and a few photos) with you, as Newegg is preparing to open the doors to our first warehouse within Canada! The warehouse is located in Mississauga, Ontario, and should improve service and shipping for our Newegg Canada customers.

Best Regards,
Paul

Newegg/UPS processing/shipping times...

Mattw — Tue, 03 Nov 2009 07:43:37 GMT

I suppose this is more of a rant than a review.. im just really frusterated at the moment. Up until just recently ive only ever ordered from ncix.com mostly because its relativly close to where i live, so shipping cost/times are pretty favourable for me. However, after doing some price checking on different websites for a larger shopping list of mine (computer died so i decided to do a full rebuild) i found newegg to be the cheapest. As far as prices go, newegg seems to be king, i was and still am very impressed. Since atm im without a computer, i decided to use expedited shipping, as its quite urgent i receive these components hastely. I placed my order on wednsday night of last week, and watched it sit at processing order until friday night. At this time i decided to give them a call, i realise its advertised as 1-2 business days processing time, so i wasnt too upset, just curious as to why it was being held up. Unfortunatly, i was told that it had been held up for at least 24 hrs + due to them being unable to verify my phone number. I was not contacted to try and resolve this, nor was any note put on my order status... it took about 30 seconds to verify my number after i called. This really bothered me because had they called 24 hrs sooner, i coulda got it out the door 24 hours faster. But nonetheless, i was happy to see it moving. Tonight, i checked my shipment.. only to find its EXACTLY where it was on friday, it hasnt moved!! Today is not a holiday and its not a weekend, yet my package remained untouched. I contacted customer service a few times, and i was simply reminded that they dont ship on weekends/holiday and newegg expidited shipping can take between 5-9 business days. Really? 5-9 days? thats expidited? Had i known this i would have spent the extra few dollars at ncix and had my package last friday! So frusterated right now!

French EggXperience

ahamel — Sat, 31 Oct 2009 20:25:54 GMT

Next Newegg move should be taking into account that more than 20% of Canadians are French speaking. A french EggXperience would be great for us.

Plus de 20% de la population canadienne est francophone. Ce serait une belle EggXpérience que de pouvoir magasiner en français sur newegg.ca.

Windows 7 sweepstakes

faa — Wed, 21 Oct 2009 21:01:36 GMT

I noticed that Canadian residents (except them crazy frenchies) are allowed in the Windows 7 sweepstakes (yay!), but apparently someone forgot to add the Canadian provinces and territories to the dropdown list. So If I enter my name, I'll have to pick a US state, and I don't have any way to say I'm up in tuque land.

Is this going to get fixed, or am I just going to have to pick a state at random and enter my province in the zip code field?

Nokia 5800 Price Difference b/w .com & .ca

SignalControl — Tue, 20 Oct 2009 20:10:04 GMT

Hi,

The price for Nokia 5800 is 289+free shipping on .com website and 349 w/o shipping on .ca website. At amazon.com it is 255+free shipping. There should not be much difference at current exchange rates. Are the prices going to be adjusted any time soon?

Price Difference Question - NewEgg.ca & NewEgg.com

JimGoo — Tue, 13 Oct 2009 20:18:17 GMT

Hi, I was just looking at the ASUS N51 Series N51Vn-X1A at newegg.ca and noticed it is priced way more than the same model listed on newegg.com version of the site, even after considering currency exchange rates

The .com site lists it at $950 USD, which google exchange rate calculator says is $978 CAD

The .ca lists the same exact same model at $1,150 or a difference of +$172 CAD after currency exchange rates for the same model

I know it sometimes takes time to adjust for currency fluctuations, but the CAD has been around this level for the last week or so i'm guessing it just hasn't updated?

Here are the links:
http://www.newegg.ca/Product/Product.aspx?Item=N82E16834220566

http://www.newegg.com/Product/Product.aspx?Item=N82E16834220566

Windows 7 availability

faa — Thu, 15 Oct 2009 14:46:48 GMT

Is there any chance that .ca will see the same pre-order offer that .com has right now, with $10 off and free shipping on the Windows 7 OEM versions?

Or at least... Will we be able to order Windows 7 at all?

Rigth now I'm tempted to purchase from .com and have it shipped to someone I know in the US, and just have them mail it to me.

Admin Edit: Sticky'd for 1 week in case anyone else has this same question. - Paul

Really? Vista Home Premium 64-bit is deactivated?

mattbosplat — Wed, 23 Sep 2009 23:16:05 GMT

Hello eggxperts,

Vista Home Premium 64-bit w/ Windows 7 Upgrade is deactivated.

What a drag.

Will it be back?

Deactivated Items

peterb — Sun, 20 Sep 2009 19:42:34 GMT

I've noticed that when I search for certain products on the Newegg.ca site they're listed as deactivated but the Newegg.com site lists them as available.

Is there a reason behind this? I hope that Newegg isn't limiting Canadians to items that aren't that popular. An example is the DWA-140 USB Network Adapter that's limited to the U.S. site. Any feedback appreciated.

Paypal Problems

JoeNezZ — Fri, 25 Sep 2009 10:23:03 GMT

Hi I am new to newegg.ca, I tried to purchase through paypal, I live in Rural Ontario Canada & have had a confirmed paypal account for over 5 years @ the same address.

However the newegg.ca processing software refuses to process my order.

I spent several hours with newegg's & paypals customer service trying their solutions with no resolution to the problem.

I adjusted my paypal shipping address to exactly match my credit card billing address removing any non standard symbols in the address such as the "#" sign in RR # 3

then I adjusted my newegg shipping address to match.

so now my address reads as:

name: Me

Address: ***************

City: Fenelon Falls

Province:Ontario

Postal Code K0M-1N0

Country:Canada

Now when I try to process the order I get a message from newegg.ca telling me that the address received from paypal contains un recognizable characters.

What kind of c**p is this?

I don't know what kind of software these idots are running but it should not be doing any kind of address checks if paypal status is "address confirmed" newegg software should accept it as is & not be second guessing it, if there is a problem the order should be flagged for manual approval not dropped as it is now.

if anyone knows how to resolve this I would like to know because newegg.ca has a lot of interesting things at good prices & I would like to do business through my paypal account.

Edit: Best not to share personal information such as addresses on the public forum. - Paul

Polk Speakers

brint — Sun, 20 Sep 2009 18:13:15 GMT

Is newegg.ca planning on selling Polk speakers anytime soon? Seeing the deals on the American side is really hard to swallow. If Newegg were to sell Polk speakers at a price anywhere close to the deals they have on the American site it would turn the Canadian speaker market on its head.

NewEgg.ca currently cannot ship to Territories

NorthOf60 — Thu, 10 Sep 2009 17:46:11 GMT

Has anybody here shipped anything to the NWT. I have tried twice now but each time it tell me my address dosen't exist and they can't create a shipping label. My address is correct, I use this address to get shipments all over the world. I also know UPS ships to this address because I have used them plenty in the past. So what gives.

how long does shipping take, or did it take you?

s0ku — Thu, 23 Apr 2009 18:02:30 GMT

Hey guys,

Just curious about the shipping times to Canada since inventory comes from the states. If you've ordered anything, how long did it take to get to you? I'm particularly interested in shipping times to Western Canada, since I just placed an order and I live in Vancouver.

Continued Verification - Second Order on Same CC.

Kiry — Wed, 02 Sep 2009 14:57:30 GMT

I was quite excited (eggcited?) to shop at Newegg here in Canada once the newegg.ca site opened up. I had my first chance a couple of weeks ago ordering some equipment for work. After ordering flawlessly through several other large computer hardware mail order chains, I was surprised to see my order fail due to a mismatch in shipping and billing address. I tried again a few different times to figure out what the problem was, eventually I realized I had to make the change with my credit card company. So I did that. I resubmitted the order and it went through without issue. Problem solved, I figured.

So, with that in mind, placed a new order for a different product thinking 'now everything will go smoothly - they've already charged and shipped something to me, what could possibly go wrong?'. Well, this next order did the same thing - it failed at verification. Now I was stumped. I changed my information with the credit card company, Newegg had no problem taking my money the first time. Don't they want me to be a customer? Three days, several chats and phone calls later, my product finally shipped (to my disappointment because I was thinking of canceling and just going with a competitor who could probably get the product shipped more quickly since now I'll probably be waiting another two weeks for something I had hoped to have Friday). While the order was still 'processing' I even offered to pay extra money for faster shipping, but they said that it was too late. Odd, since nothing had been charged.

I'm just wondering if others with similar problems ever got them resolved, or if this is something I'll have to deal with every time (which obviously I won't). I'm beginning to think that the higher prices at the other stores may be worth the cost if only to reduce frustration.

So much for a price drop in Intel G2 SSDs

mmx — Tue, 01 Sep 2009 17:37:52 GMT

I noticed NewEgg.ca put up the new G2 versions of the Intel SSDs. They're going for 522$ a piece. What ever happened to the low prices we were supposed to see concerning these drives? They literally doubled the G1 prices... just great. To top it off, they raised the original G1 80 GB prices to 266$ each. :(

Item discontinued in Newegg.ca but not on .com

cornfused — Sun, 30 Aug 2009 01:52:54 GMT

Noticed that Item#:N82E16820141308 is available on Newegg.com but discontinued on Newegg.ca! Does the product for both .ca and .com ship from the same place in the USA?

Welcome Canadian Eggxperts!

sj1dog — Mon, 29 Sep 2008 22:58:24 GMT

We look forward to serving you and welcoming you to our community

Best Regards,

Your Eggxpert Team

Newegg.ca - Purolator Shipping Now Available

wyldstallyn — Mon, 17 Nov 2008 22:47:01 GMT

Greetings Again Newegg.ca EggXperts!

Today (12/24/2008) we have a special announcement: Newegg.ca has started fulfilling orders through a new partner in Canada, and now offers Purolator shipping for selected items!

Items that are eligible for Purolator shipping will be separated in your shopping cart, with their own shipping drop-down menu:

We currently only have a small group of products available with this service, but we will continue to add items as often as possible!

Best Regards and Happy Holidays,
Paul & the EggXpert Team

Original Post:

Greetings Newegg.ca EggXperts!

We're happy to announce that as of today (11/17/2008), Newegg.ca's UPS Standard Shipping rates for small packages 3 pounds or lighter have dropped by about 20%, or $3 per package!

This should provide some excellent shipping savings on smaller, lighter items such as memory and cables.
Remember that if you place additional items in your shopping cart, and they can be shipped together from the same location, our shipping calculator will group them together to save you even more!

Example:

Old UPS Standard Shipping Rate, 3 lb. Package: $14.79 - $15.79
New UPS Standard Shipping Rate, 3 lb. Package: $11.79 - $12.79

Thanks for reading EggXperts!
Best Regards,
Paul

Newegg.ca Free Shipping Store is now Live!

wyldstallyn — Wed, 19 Nov 2008 23:25:28 GMT

Greetings EggXperts!

We're happy to announce that the Free Shipping store is now live and available on Newegg.ca!

Free Shipping Store

You can use this store to browse through all Newegg.ca products that feature free shipping!

Happy Bargain Hunting,
Paul

Customer Service Help & Info

wyldstallyn — Fri, 23 Jan 2009 22:00:03 GMT

Customer Service Help & Info

Customer Service is here to help.

To help them help you, please review these suggestions for contacting Customer Service. The answer to your question may already be available!

Payment Verification

Although most orders are verified within a few minutes, Customer Service handles many contacts as a result of a stalled payment.
Here's some possible reasons why your order might not be processing:

Typos or errors in the Billing Address, Shipping Address or Credit Card information
- Double-check your order and make sure that all fields are correct. Don't forget the bank phone number!
Insufficient funds, a daily limit or an expired card
- Contacting your bank and making sure your credit/debit card is in good standing can help rule this possibility out.
A Shipping Address that's not on file with your bank
- If you're shipping your order to a different address than the one listed with your billing information, make sure to contact your bank and let them know. Almost every bank has some method of noting your account with an additional ship-to address, and Newegg does verify this before your order is shipped.

What Customer Service Can Help With

Issuing a shipping claim if your order is damaged on arrival
Issuing an RMA for a defective item
Handling special circumstances that aren't mentioned in our FAQs
Voiding or removing items from a recently-placed order
- We ship very quickly; contact us ASAP for order voids!
Providing information regarding an order that isn't processing
Re-submitting an order after you've updated payment or shipping information

What Customer Service Can't Help With

Customer Service is very good at what they do, but there are some things they aren't authorized to assist with. Here's some alternative suggestions if you're contacting CS about one of these issues:

Technical Support or Product Compatibility
- The best official technical support will always be provided by the product's manufacturer; thier contact information is listed on the lower-left side of the product's web page under "Manufacturer Info". Or try our Product Support Forums here on EggXpert!
Placing an order
- All Newegg orders are placed online; we do not have a sales team. If you feel that you're having trouble placing an order due to a system error, we recommend that you contact CS while you're viewing your shopping cart and are prepared to check out. They'll be happy to talk you through it!
Adding items to an order
- It's best to "add" items by placing a separate, new order; CS can't add items because the order's price would increase, and this can cause issues if the order is midway through payment processing.

When is the best time to contact Customer Service?

Here's some insider info that could save you some time on the phone, and help us balance our call volume! Please note that these are averages, and as the actual call volume on any given day can vary.

The best time to call (when the volume is typically the lowest) in the morning is between 9:30 AM and 11:00 AM, PST.
The best time to call (when the volume is typically the lowest) in the afternoon is between 2:30 PM and 5:00 PM, PST.
Live Chat is also available, though the volume is generally more steady throughout the day. The times listed above are also good times to contact us via Live Chat.
You can contact us via Email for less time-pressing issues; we make our best efforts to respond within 24 hours, but it can take longer depending on the volume of Emails we've received recently.
Please refrain from sending us an Email if you're contacting us via Telephone or Live Chat!

Customer Service Hours & Contact Info

Telephone & Live Chat Hours of Operation:
Monday - Friday, 5:30am - 5:30pm PST

Toll Free: (800) 390-1119
Fax: (909) 395-8907

Customer Service Contact Page