Newegg.com Deals

Re: NewEgg & PayPal: Egg comes out stinky on this one

sj1dog — Tue, 04 Dec 2007 22:50:34 GMT

EggXperts,

Ok, we're going to attempt to get everyone on one thread regarding this issue. We are now locking this forum thread. Please use the following to the official Paypal thread to post anymore feedback about this issue.

http://www.eggxpert.com/forums/thread/219350.aspx

Thanks,

Re: NewEgg & PayPal: Egg comes out stinky on this one

DirtyGecko — Tue, 04 Dec 2007 19:57:52 GMT

There ya go shopper... Nice to see good posts on here. Now why can't the rest of you follow his example......

Re: NewEgg & PayPal: Egg comes out stinky on this

NoWayOut — Tue, 04 Dec 2007 19:35:06 GMT

8 days and counting. The silence is ever-deafening.

Too many chefs in the kitchen, NewEgg?

Re: NewEgg & PayPal: Egg comes out stinky on this

cdegeare — Tue, 04 Dec 2007 18:29:45 GMT

I just spoke with a supervisor at NewEgg. Their official statement is as follows: The paypal promotion ended 11/26/2007 at 2:30 pm. If your order was placed before 2:30, you should still receive your 20% back. NewEgg says you need to contact paypal to verify you will receive your 20% because it comes from paypal.

Re: NewEgg & PayPal: Egg comes out stinky on this one

CheapAsianGamerGuy — Tue, 04 Dec 2007 16:25:44 GMT

Even if I don't agree with every thought or opinion, that last post by Shopper is a well-reasoned, thoughtful, and cogent defense of his position presented in a forthright and reasonable manner. AWESOME post, Shopper!

Re: NewEgg & PayPal: Egg comes out stinky on this one

Shopper — Tue, 04 Dec 2007 13:44:28 GMT

I'd like to add that I'm one of those lurkers who was watching this situation for awhile, like many, waiting to see how it all pans out.

I didn't purchase anything during this period but had planned to. I saw the warnings on other forums that the deal had ended before I had a chance to make that purchase so to me it is largely a matter of customer confidence and whether Newegg continues to go the extra mile to make things right with customers, even though I have no gain in this being someone who didn't get a chance to participate in the promo before (I knew) it ended.

I'm going to suggest what may not be a popular position to some. I think Newegg should cover (or impress upon Paypal to share or take blame if their part in this was the cause) all purchases through the end of the 28th. That is what was advertised, and once one sees this in a promo email, at all, we don't necessarily expect to have to see it again on the website for confirmation, just as we often get coupon codes we don't see in a banner on the 'site for various individual item discounts.

I feel purchases through the 28th should be covered because most people don't regularly use Paypal for purchases, this was the obvious intent for many when they used paypal, to get in on an offer assumed to be valid. I feel Newegg should have temporarily suspended Paypal checkout the moment the funds ran out and then to have displayed a page the customer had to click to accept that the Paypal promo was over. Because this did not happen when the deal actually ended, customers were definitely left making the purchase with an expectation of this money back.

I can understand Newegg's position in not wanting to eat the losses, and in taking a few days to decide what to do. I feel some who posted about how the answer was coming very soon, had good intentions, but that they left some ambiguity about how soon, "soon" was. People just get antzy and don't mean to discount the need to keep a continuous flow of orders coming in especially during the busy holiday season but to expect an answer in a day or two is a little overly optimistic, especially if they're waiting for a response from Paypal (who are known to be snails about responding to anything).

IOW, I think Newegg would have responded must faster if they were the only party involved instead of Paypal's participation, but ultimately I am not trying to shift the blame to Paypal because Newegg had control of what was advertised in their emails and on the 'site, and ultimately I have to believe Newegg knew the promo could not run for fixed time period when it was fund-limited. If Newegg truely did not know it was fund-limited, they should just state as much then we would turn to Paypal insisting a resolution.

I think it is reasonable for Newegg to take a stance that customers should just refuse a package if they have the opportunity, but obviously this will not cover all customers and because of the timing of things, such a notification would have had to be direct phone call as email can't be assumed a timely notification.

Thus if customers still want to return an (even opened) item then Newegg should pay for UPS to pick it up and ship it w/o restocking fee, IF they aren't willing to cover (in conjunction with Paypal if applicable) this 20% through the 28th, not just through some time on the 26th. I think this would be fair to customers, but would not do much to maintain customer perception of Newegg having superior customer service which is a large part of why many people shop there as there are other places where pricing is competitive but elsewhere the difference is usually that perception of worse customer service than at the 'egg.

IMO, the last option would be that if a customer wishes to keep their purchase, they get a coupon (not just a code but verified based on a kept order between the 26th and 28th) for that (expected per the prior purchase) amount off of their next purchase of equal or greater value.

I also feel that in the future, any promos should be linked to very clear (and yet concise, NOT a whole page(s) of text) terms for that offer which are agreed to at checkout, an interruption in the checkout process until those terms are acknowledged, and of course that checkout page would necessarily have to be changed immediately to a notification of the deal expiring when it does.

This fiasco won't make me stop shopping at the 'egg, but certainly place less confidence in promotional discounts which means I will end up doing more price-comparison shopping without consideration of the promos and ultimately that Newegg will lose a few orders from us for awhile, until customer confidence is restored, if/when it is.

Re: NewEgg & PayPal: Egg comes out stinky on this

freezy — Tue, 04 Dec 2007 05:18:45 GMT

I know I read on that ad it said,"UP TO 20%".

PayPal does these promos with other retail sites as well.

I don't have anything else. I just wanted to jump in ...sorry

Re: NewEgg & PayPal: Egg comes out stinky on this

DirtyGecko — Tue, 04 Dec 2007 03:22:13 GMT

dcasey103: chill out woah... How dare someone say something positive!

Bigdaddy: Thank for your insightful comments to BAN someone from a thread because he is stating his opinion. [However much I appreciate the support, getting into a personal spat with someone on my behalf is still not cool and not what I'm trying to do. Let's PLEASE keep it civil. -CAGG]

[Rant redacted in the interests of keepin it civil]

Some people here actually have legit complaints... [Can we all just be more civil and discuss this constructively?]

Re: NewEgg & PayPal: Egg comes out stinky on this

HansGruber — Tue, 04 Dec 2007 01:05:44 GMT

I ordered my stuff at 12:30PM and I think 1:00PM PST. Both times the 20% off paypal logo appeared on my order. According to Paypal's terms for this deal, 20% off logo means you get your $50 or less depending on the total purchase. I'm not mad at Newegg for the paypal promotion. I am upset with paypal for trying to get back at google for the google checkout last year that was a huge success. The google checkout was well funded and lasted for weeks on every sponsored site.

If paypal doesn't give me my $50 buy Jan 10th 2008, I will file a complaint with the attorney general of Washington State.

I've been a Newegg customer since the beginning of 2003. Paypals promo snafu does not make me want to abandon newegg. However, price is king and there are two other online etailers I also use.

Re: NewEgg & PayPal: Egg comes out stinky on this

NoWayOut — Mon, 03 Dec 2007 23:40:36 GMT

:: knock knock ::

It's been a week, NewEgg.

Hope your plan now also covers already-delivered merchandise.

Re: NewEgg & PayPal: Egg comes out stinky on this

CheapAsianGamerGuy — Mon, 03 Dec 2007 21:06:01 GMT

The last order cutoff info was 2:30pm PST, making it 5:30pm EST.

Re: NewEgg & PayPal: Egg comes out stinky on this

yozh — Mon, 03 Dec 2007 20:40:26 GMT

Well I`m on the east cost so I assume thats east cost time or maybe its PST looking at the email from paypal it came to my inbox at 3:55pm

Re: NewEgg & PayPal: Egg comes out stinky on this

CheapAsianGamerGuy — Mon, 03 Dec 2007 19:54:45 GMT

12:42:56 Pacific Standard Time? or another time zone?

Re: NewEgg & PayPal: Egg comes out stinky on this

yozh — Mon, 03 Dec 2007 19:51:28 GMT

So I`m confused, my order was placed on 11/26/2007 12:42:56 PM am I going to get the 50$ ?

Re: NewEgg & PayPal: Egg comes out stinky on this

CheapAsianGamerGuy — Mon, 03 Dec 2007 19:14:40 GMT

As explained earlier - unopened packages can still be formally refused! You can take the UPS packages [if unopened] to a local UPS store and formally "refuse delivery" stating "price charged was not what I was led to expect to pay" and they will return it to Newegg I believe.

Or you can hang on to the items and hope Newegg will honor the rebate.

I'm glad you can understand my position, as I am coming to understand all the angry and frustrated users' position(s). :D The goal of this forum is to help and inform, after all. I'm still trying to refocus...

-CAGG