Shopping EggXperience

I was about to buy a X4 965 CPU, but...

Nachmanowicz — Sun, 01 Nov 2009 11:52:42 GMT

It's price just rose from $195 to $245! That's insane, in ZipZoomFly it's still $195, I'll end up buying there

And also, where are the combos? I cannot find anymore CPU + Memory or Video Board + Memory combos.

Is newegg making an update? Is the X4 965 new price an error?

Problem with OEM x25-m G2

tjb247 — Fri, 20 Nov 2009 21:30:25 GMT

Model: SSDSA2M080G2GN

I bought this drive off a deal they ran the other day. I received it today and it did not come as expected. I received the drive in an electrostatic bag inside of a large standard shipping box. It is my understanding from both their pictures on the newegg site and unboxing's I've seen online that this drive should ship in a brown cardboard intel box, have a one page info sheet and should have the black spacer frame attached. My drive has none of that, and is completly missing the black spacer frame.

I have concerns this is an open box or refurbed product. I have contacted the facebook staff and was told to email them at facebook@newegg.com. I have done so and included pictures, but have not received a response. I don't nessecarly expect an answer, but i did expect a confirmation of the email as either a ticket or a response that they were looking into it.

As i haven't received any response after 3 hours, I'm posting here.

Has anyone else received an Intel SSD from newegg in similar condition? I don't want to drive test without talking to support first, but i know with intel's tookbox i can see how much data has gone through this device.

Newegg preffered problems

corysti — Fri, 20 Nov 2009 15:05:19 GMT

First off I know that this site has nothing to do with newegg preffered accounts but i feel i have to rant a little. These past 3 months my cards has been put on hold because I failed to make one payment (yea shame on me) But to be honest with you I completely forgot about the payment and it didn't cross my mind until i was 30 days late. Well the punishment for me was they put a hold on my account and I had to wait 60 days until my car would go active again. Well I was mad but I agreed and they told me 10/20 and you will be fine. So I go about my business and try to make the payment and the payment said it went through but for some strange reason it didn't clear my bank until 3 days after the payment was due. So they slapped a late fee and I had to start all over again on the 60 day. Well I told them that it wasn't right because I made the payment when I was suppose to but newegg failed to take the payment. Well they said well your date that will release the funds would be 11/20 and I told them are you sure because it seemed like every customer service rep I would talk to would give me a different date. Well they told me yes and to help me out to go ahead and scedule a payment and that would promise me no problems. Well I go ahead and do what they said and I ended up paying the bill two days early. Well today is the 11/20 and I call up and ask them about it and they said well it showing here that it won't be released unti 12/20 and even then it could be upwards until january before I can get my card to be released.!!!! I don't get it I do what they ask and they keep giving me the run around. I love newegg and for one simple mistake they punish me like this? I've made my payment online when i was suppose to and it seems like they try to find any problem to keep me from using my card. I build computers for a living and that hurts me when I have to wait for the funds from the customer so I can build the machines.

Anyhow, they said because of the mess up for me being so called late on my payment that it moved it back to another month. Im not sure what I can do anymore and honestly right now i don't care anymore. Im tired of them giving me a date and them not holding to it.

EggSaver/DHL Shipping Thread

wyldstallyn — Tue, 01 Sep 2009 19:54:31 GMT

Greetings All,

To ease the tension between EggXpert regulars and new EggXpert members who wish to post regarding EggSaver/DHL shipping, this sticky thread has been created. Please review this thread before posting on this subject.

Please do not create additional forum threads regarding this topic, as they will be locked and redirected to this thread.

Late Shipments
Shipments that do not arrive within their scheduled time frame (4-7 business days) are late. This is a lapse in service, regardless of whether it is caused by Newegg or the shipping courier. For these issues, you can contact Customer Service, and they will do everything they can to make amends. Bear in mind that weekends are not business days, and are not included in the shipping time frame.

Here is a worst-case scenario of an on-time Egg Saver shipment time, which spans 2 weekends. Please note that this assumes a 24-hour ship-out time from Newegg (our standard is 24-48 hours for shipping, but something like 98% of orders ship within 24 hours).

Thursday - Order Placed
Friday - Order Ships, Shipping Day 1
Saturday - non-business day
Sunday - non-business day
Monday -Day 2
Tuesday - Day 3
Wednesday - Day 4
Thursday - Day 5
Friday - Day 6
Saturday - non-business day
Sunday - non-business day
Monday - Day 7, order delivered

Newegg Shipping Standards
It's our experience, however, that most of the disappointment comes from customers who are accustomed to receiving a UPS 3-Day shipment from Newegg in 1 or 2 days. While we love to exceed service standards in this way, it has set a high standard for our transit times that Egg Saver shipping does not match up with.

Egg Saver is budget shipping, and is only used for small and lightweight items. Transit time is 7 business days, and it often does take that long before delivery. While we hear the points made by those who do not like this service, there is another group -- a less vocal one -- who uses this service for small products that they do not require urgent delivery for. These customers have told us that they enjoy the savings provided by Egg Saver shipping, and use it frequently for orders that do not require a timely delivery.

Get rid of Egg Saver/DHL!
If we removed Egg Saver shipping entirely, we would be taking this service option away from customers who use it and accept the defined transit times. For more urgent orders, we recommend upgrading to a UPS or FedEx service, or combining more items together in the order (once an order surpasses a certain weight, the shipping method will automatically change to UPS).

That said, there are two ways to circumvent Egg Saver shipping, if you really, really despise it:

1.) Pay for UPS 3-Day shipping

2.) Buy a greater quantity of the item, or add another (heavier, larger) item to the order -- if all items have "free shipping", the method will change to UPS 3-Day automatically, and you will still get free shipping.

Common Complaints
Quite a few of the following complaints have been made regarding Egg Saver shipping; please note that according to the shipping terms, these situations are not outside the service agreement, and will not be addressed by EggXpert staff or Mods/Ubers.

Egg Saver shipping has failed, because my product has not arrived yet, even though 7 business days have not yet elapsed.
Egg Saver shipping has failed, because my tracking number does not work.
According to the tracking number, my shipment was at a hub within X miles of my house, before DHL/USPS routed it to another city 100 miles away. This is inefficient (but 7 business days have not yet elapsed since my order shipped).

Here are legitimate, verifiable complaints that we welcome you to post regarding Egg Saver shipping. For the fastest possible resolution, contact Customer Service should you encounter one of the following situations:

It's been 8+ business days since my Egg Saver order shipped, and it hasn't arrived yet.
My Egg Saver shipment arrived damaged or broken.
My Egg Saver shipment was mis-delivered or lost in transit.

- - - - - - - - - - - - - - - - - - - - - -

Hopefully this provides a better explanation of how our Egg Saver shipping option works, and gives some additional options if it's not the service for you.

Best Regards,
Paul

Laptop 30 day exchange

JLantz — Tue, 10 Nov 2009 02:35:55 GMT

I purchased a new laptop (MC7833u) and within 3 days of arrival the keyboard and mouse stop working, intermittently and required restart. It looked like it was locked cold because you couldn't do ALT-CTL-DEL, but the quick keys alongside the keyboard would still bring up WebPages etc... Basically the keyboard and mouse would quit working. Calling Gateway was worthless. They had me reinstall all the original software via the hard drive, which I had already done once from DVD disk. Even without letting it do any windows updates at all, it would still lock up. Gateway wanted me to send it to them. I decided to try Newegg because I just got it...(maybe a mistake) They have had my laptop 10 days and no word yet. They just say "Received". In the past, Newegg was great. I have bought tons of stuff from them. Honestly, I am worried they have changed their core operations. I read the policy before buying but still bought from the due to my prior experiences with them. Now, I wonder if that wasn’t a mistake. After pointing it out during a chat request, the exchange policy was edited. Before the site said the return would be evaluated 3-4 days after being received. During the chat they said 7-10 days. The website now only says they might send it out to repair and it could take who knows how long. This was my second laptop purchase from Newegg, but the first that I have had issues with. Needless to say, I have laptop withdraws and due to the lack of information, I wonder when newegg plans to exchange this product. (or drag out a long repair process) ...Christmas??

UPS/NewEgg Issue

voicu — Thu, 19 Nov 2009 01:33:58 GMT

Hi everyone ,

I just wanted to share my experience with newegg... I am using newegg for over 7 years now and I have to admit I've always said NewEgg ROCKS !!!

That just up until my last orders ,that got lost and I am still strugelling to get them replaced ... :(

I made two separate orders on 10/27/2009 , they were shipped via UPS on three different packages ... Coincidentlly all three packages arrived, according to the UPS info tracking, in my local city on same date, and they were due for delivery next day. So I had a friend stay home all day to wait for the packages, but no UPS came , event hough they said that the packages were delivered on the front door... That never happen...

So I started three different claims with newegg the very same day the packages were marked as "delivered", on 11/2/2009... I have been told to wait 7-10 B days ... So I did ... Today , on 11/18/2009 only one package was approved , and I am being told by costumer service of newegg that the other two are still in the processing ... even though we are well past those 7-10 BDays...

Now this is really frustrating to me ... Like I said before I always loved newegg, and of course you can say , who doesn't ... they were always so great with prices , delivery , costumer support , and various help , but this last two orders are really a sad experience for me ...

I am really curious how much more I would have to wait to finally have my Windows Home Server Box ... :( ???

Quick little question regarding Newegg

Nokia10 — Tue, 17 Nov 2009 21:33:27 GMT

Where is neweggs online stock list for 3rd party websites (that link back to newegg) ?

Thanks

Drop Down Menus?.... Where'd they go?...

Superblahman123 — Sun, 15 Nov 2009 20:16:18 GMT

As both a frequent newegg.com and web developer, I found that the drop down menus were both very conveinient and nifty. Is it just my web browser (IE8) that won't recognize them anymore or were they removed?

If they were removed, I vote they get put back.

All who agree should post that they agree.

Issues with Log In/Log Out

MadAdmiral — Fri, 13 Nov 2009 15:03:33 GMT

Not sure if this is the right place to post this...

I don't know if this is just me or if its happening to other people, but every other time I move stuff into my cart from wishlist, I am automatically logged out of my account. What makes it worse is that if I try to log in with stuff already in the cart (i.e. the result of the above situation), I get sent repeatedly to the login screen with the security code and can't log in. I've tried all the suggestions on the page (enable cookies, enable javascript, etc.), but I've found the only way to get logged back in is to close the browser, return, remove everything from the cart, close the browser again, then log in and hope moving stuff from a wishlist doesn't cause the process to repeat. It's really annoying and it only seems to happen in the morning.

Anyone know if I'm doing something wrong or if its an error?

Reattaching UPC for return

solarnoise — Thu, 12 Nov 2009 17:45:26 GMT

Hi, I bought a memory stick for my laptop, removed the UPC (it's kind of a sticker, not torn off) and missed the mail in rebate period... can I adhere the UPC back to the package for a return?

I ask because I want to buy a larger size stick, so I'd like to send this one back but want to make sure it was okay to stick the UPC back on.

..Really? You don't need my money?

rphtx — Tue, 10 Nov 2009 19:41:56 GMT

So, I basically work 6am-6pm M-F. My first time ordering from newbegg and I wondered why my order just sat in "processing" for the past 3-4 days. So, gave them a call and apparently they had not approved the order simply because nobody is at my house (the phone# on the credit card) to anser the phone. OK..so you sat on my order for 3 days and I figured that was fine just a mix up I won't get p****d. When all was said and done, there was no way I would be able to be at home the next 2 weeks because of work, so they decided to tell me to take a hike with my $4300 order. Wow, I wish my own business was making so much money I could afford to turn away that kind of money. I mean they had me there on the phone and I could verify every bit of account info if asked, but they simply refused. I even had my cell number as a secondary number.

I heard alot of good things and was looking forward to becoming a loyal customer. Barely an apology and a kick to the curb later and I won't be likely to ever use this company again.

Gift Certifate Story

Wasper — Tue, 10 Nov 2009 21:39:21 GMT

Hi,

It has been awhile since I've been on the forums.. life and all, plus Ive been restoring old cars instead of computers for the last year,lol.

Got a story for you all.

In my family, I am the go-to "PC Guy"... You know, the only one in the whole family that knows anything about PC's... so when there is a problem, sure as the sun rises in the east, I get a phone call. If your reading this, on this forum, then I'm sure a good majority of you can relate!

Last year I fixed my sister's PC up, cleaned out all the dust, got rid of massive amounts of crud on her PC that was slowing it down, installed some free virus protection, firewall, defragged, did all the windows updates.... basically a much needed tune up. It took me hours as she has never done anything since she owned it. Now, when I was doing all of this, I also showed her how to defrag, update the virus protection and do periodic matinence to keep it running good.

Anyway, My sister calls me up last week.. she got a virus from facebook (surprise, surprise). I ask her "Is your Virus protection up to date?" .. silence on the other end..."Where do I look to see?" she responds. Now I know that she didnt even listen to a word I said last year and hasnt done a darn thing to keep the PC running good. So I buckle down for yet another long phone conversation.. giuding her through all the steps.

This virus she got was one of those bogus "Virus Scan" things that pop up every two minutes. I told her "Do not click it".. then explained to her it is a fake. Now I walk her through the steps of fixing her PC. Then she asks" That thing popped up again... should I click it now?"...... Ok, at this point I start to lose my patience. "No.. wern't you even listening?" I replied in an exasperating voice! Three hours later.. yes three friggin hours, her PC is fixed. I then scolded her for not keeping up with the PC. Then I realize that I just ate up all my cell phone minutes in the process... ARG!

Well, I guess she felt bad and overheard me on occasion talking about NewEgg. So she went online and purchased a gift certificate for me from the Egg. She emailed me to let me know that I should expect an email from NewEgg about the certificate.

A few days had passed and no email.. so I called my sister and told her that I never received the Gift Certificate. I also told her it was not nessisary.. even though she drives me nuts, she is still my sister. So She called NewEgg to find out why I never got it.

NewEgg's response... " We coulnt send your Gift Certificate, because you wrote a curse word in the message".

My sister wrote: " Thanks for all your help, from your pain in the A$$ sister"

LOL......

Moral of the story, if your going to send someone a gift certificate, don't put curse words in your messages, even if they are mild...

Wasper

i just ordered xbox 360 with COD4 MW2 and etc

jeozerkz — Sun, 08 Nov 2009 22:27:18 GMT

heyy guys...im totally new here in this forums....im a fan of newegg..i already bought 3 items from newegg which is awesome...

i just have questions...cause i ordered xbox 360 with game called Call of duty modern warfare 2 with 2 controlers,1 headset ...and etccc...its all in one BOX..

sooo i order that...its been already charged on my account....and i am worried cause the shipping is from NJ, USA and i am from CA,USA...and i didnt know about that...and im worried also cause maybe something will happen to my xbox u know..from NJ to Cali....

and on my account its still says "Charged" not "Shipped" ...

noww my question is...when do they ship my xbox 360??...cause i know the game released on november 10...do they ship it after november 10??..or do they ship early before november 10???...

please someone replies..im just worried bout my xbox 360...i work hard for that xbox...the thing is i order from newegg...cause i dont drive from our house and our house is sooo far away from the gamestop..lol

thank u very much..hope someone reply me... ( and sorry for my english i hope u understand it..) ^.^

How did you lose a TV??

kb0nly — Wed, 04 Nov 2009 22:50:37 GMT

Ok, here is the story...

I ordered a 22" LCD TV, i got an email from NewEgg showing it was on sale, $149, well hot damn i can't get a 19" around here for that, so i ordered it up, and i even got a combo price on a wall mount, even better!!

Get the tracking numbers and it shows arrival today, 11/04, awesome... I have been waiting forever for a good deal to come my way on replacing the old tv we have in the bedroom, will be nice to relax and watch the evening news.

So UPS arrives today and i'm like a puppy waiting for my master to come home.. But wait he gets out of the truck with one small box?? Yep, you guessed it, the wall mount shipped from NJ and the TV shipped from CA and only one made it.

So i figured hey no big deal its happened before i bet it shows rescheduled delivery because the package got hung up an extra day somewhere and i promptly logon to check it out. Well the tracking number for the TV shows that it hasn't been scanned since Oct 31st out in CA, some unload scan.... Hmm someone scan it and run off with it or what?

So i call NewEgg, now let me tell you this, i have been a loyal customer for many years, at one time i even used to order parts to build and repair computers for customers but have since left that job for something else due to the economy. And i HAVE NEVER had a lost package with NewEgg or UPS in all those years.

So what does NE tell me? We will file a claim and you should get a refund or replacement shipped to you in 7-10 business days?? What?? It's not my fault this package was lost, why do i have to wait 1-2 weeks to get what i paid for??

Even worse she goes on.... Oh, i'm sorry sir but the item is no longer stocked, so if the package can't be located we won't be able to ship a replacement we will have to refund instead. Lovely... So i get a $149 refund, i assume i get the shipping amount refunded but she didn't say, and i have to find another model to order thats in stock, but wait you don't have any 22" TV's in that price range on your site anymore. So i guess i have to wait for a refund and take my money elsewhere??

Oh, and i paid with a debit card, so even if they do issue a refund in 7-10 days its going to take an additional 3-5 days to get the money back in my account. So overall i have waited 4 days since ordering, potentially 10 days to get a refund processed, and another 3-5 to get that done. I could end up waiting 20 days before i can buy a different TV now...

How do you lose a box that is two feet square by a half foot thick???

THANKS FOR NOTHING NE.....

UPC code?

xenonsniper — Tue, 10 Nov 2009 06:08:09 GMT

so i'm totally new to rebates and want to apply for my $30 rebate that i got from my PSU. this is the PSU i bought:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817139002

bought it on the 7th, so the time is right, invoice is in my email, but what exactly is the UPC code? i looked it up and it's a bar code? corsair asked for it but is it on the product box or on the newegg shipping box? the product i imagine but you can never be too careful.

the left barcode has the S/N on it. is this the one i need? or do i need the one on the right?

also, have any of you had rebate experience with corsair? in the reviews i used the word filter rebate and didn't get the best results. any advice you can give me would be invaluable, thanks

When will my order be "charged"

regza — Mon, 09 Nov 2009 03:34:36 GMT

Hi,

I purchased some components last night, but at first, I received a verification error due to the mismatch between my billing and shipping address. I immediately fixed it, and now my online bank account is pending for the correct price. However, on MyAccount at newegg.com, the status is still "processing". Shouldn't it be "charged," since the payment went through my bank account just fine?

What I'm scared of is being charged twice. I'm planning to call the service first thing tomorrow.

Thanks!

Modern Warfare 2 in stock @ NewEgg? Shipping?

Elition — Sat, 07 Nov 2009 02:27:52 GMT

Can someone from NewEgg confirm that they have MW2 in stock already? I noticed that the pre-order icon/date has been removed from the item page. If you guys already have it in stock, I'll be more then willing to spend the cash for overnight shipping and hopefully get it Monday.

Elition

Jabra BT8010 Mono Bluetooth Headset - OEM

unid — Sat, 07 Nov 2009 03:01:09 GMT

Jabra BT8010 Mono Bluetooth Headset - OEM

http://www.newegg.com/product/product.aspx?nm_mc=AFC-TechBargains&cm_mmc=AFC-TechBargains-_-NA-_-NA-_-NA&Item=N82E16875999438

I didn't know where this thread belonged, but I thought it best fit here...

Anyone, I just would like to ask if anyone has purchased this device and if you know the answers to these questions FOR SURE:

1. Does the product come with the other piece to listen to music?

2. Is it free shipping(I just saw a lot of reviews saying it was)?

Thank you for your time and effort.

Pre-ordering

epicllegion889 — Fri, 30 Oct 2009 23:07:55 GMT

When you pre-order a game from newegg.com, do they ship it the day it comes out or do they ship it so you get it the day it comes out?

Can I cancel a RMA number?

Dispatches — Fri, 06 Nov 2009 02:35:04 GMT

I have an RMA active for a mouse I bought from Newegg. I'm unable to get the item to Newegg within the 14 day time frame. I won't have the money to ship the item for over 1 week and I'm pretty far away from California. I doubt it would get there in 2 weeks.

Can I cancel the RMA number?

Thanks

Tracking number invalid on my purchase

timtan — Tue, 03 Nov 2009 07:20:55 GMT

I ordered a pair of maximo i590 earphpone on 11/1/09,,after getting home from work on 11/02/09 I checked my order status to have a idea when the shipment would be here so I would be home to pick it up.But strangely when I clicked on the tracking number which had appeared(24 hrs after the purchase was made),it told me this,"We do not yet have any record of the tracking number you've entered. Please try again later."So from my past few years of shopping experiences with newegg,they had been great to deliver my shipments in a 2-3 days,I'm trying to figure out how to resolve this little technical problem here as I dont want my shipment to arrive without my knowledge of the delivery date then putting me a situation which I have to pick it up from a USPS site or the like.

Can some one help me with this particular situation,my order number is: (Edit personal information) and tracking number appears on my order status which doesnt work until now is: (Edit personal Information).

Thanks Alot!

Tim

------------------------------------------------------------------------------------------------------------------------------

EDIT by

Tracer76

Took out tracking numbers.

Read the rules of the forum General Forum Rules

Credit card and gift certificate at the same time

Kylox — Wed, 04 Nov 2009 14:47:55 GMT

Hi, Is it possible to buy in newegg with a credit card and a gift certificate at the same time?. The problem is in my country there is a 400$ limit per card per year for e-shopping, i know that its impossible with both credit cards at the same time, thats why im asking this method or if gift certificates accumulates. In example if i buy one gift certificate of 400$ and another of 400$ will i get the 800$ or it will the same as having two credit cards?.I want to buy some pc parts that cost 770$ in total.

Complaint: Money order sent back

kubel — Tue, 29 Sep 2009 20:30:40 GMT

I just got a letter from Newegg. I thought it was unusual, so I opened it to find my USPS money order along with a letter saying "we are unable to process this check because the item that you have ordered is not available currently". You can imagine my surprise and frustration when I checked the receipt, and it was for a 3-month old pre-order for two copies of Windows 7 Home Premium (back at the $49.99 price). I couldn't use my credit card back then because it had an expiration date that was between the time I ordered and the time Windows 7 comes out- so it was refused, and I had to use a money order.

Newegg had no problem holding my money order (which doesn't expire, btw) for over 3 months, but now that we are weeks away from having Windows 7 shipped out, they send me back my money order.

I was told by Newegg staff that they can't process payments until an order is available. Yet when I ordered, it quite clearly said, "We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled." Not wanting to miss out on the discounted pre-order pricing, I immediately sent out a money order.

I was told by Newegg staff to mail them back the money order when the order is available. But then I'll get Windows 7 much later than expected.

This is a mess that I wouldn't have expected from Newegg.

Update 11/3/2009:

In case you don't feel like reading, I resent my money order, it got lost, it was found, and I got my order , about 12 days late .

I also just got an email from someone at Newegg after reviewing my negative reseller rating. He said in his email, "when you place Pre-Orders our site advises not to send them in until notified." I figured I must be wrong, maybe I overlooked something, so I placed another pre-order (which I later canceled) and went through carefully to try to find out where it says this. The site never says this. In fact. the site says the opposite "Payments must be received within 7-days of placing an order", and then elsewhere I find "We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled [sic]."

And just another tip for Newegg- when an already frustrated customer leaves a negative reseller rating, the last thing he wants is to hear is a newegg rep try to prove him wrong. "when you place Pre-Orders our site advises not to send them in until notified." Um... no, the site doesn't. It says the opposite. I'm through with you Newegg! Did you hear me!? THROUGH! Never again will I buy something from... ooh wait, whats this? A 780G based mATX mobo with HDMI for $59.99 AR with free shipping? Damn! Ok, so maybe I'm not through. But there's always next time! ;)

Newegg Preferred-CIT Financial Group issues??

lohearn — Mon, 02 Nov 2009 20:08:19 GMT

I am a newegg preferred account holder. I use my account regularly, pay it off before the promotional rate of 0% expires, have never, ever been late with a payment and have had the account in good standing since it was opened in august 2006.

Today I place an order for a bunch of parts for some builds I'm working on and my payment method of newegg preferred is declined?? Say what??

Then I remember hearing the CIT financial group went into chapter 11 yesterday and sure enough, newegg preferred is handled by CIT Bank of CO, one of the CIT groups banks. So is this the end of newegg preferred unless newegg finds a new financial provider for it?

Package Intercepted UGH

lamegg — Sat, 31 Oct 2009 01:11:43 GMT

Had a pre-order put in for November 3rd and to my surprise, Newegg shipped it out on Wednesday, only to find out yesterday that the package was being intercepted and held for a later delivery date! It arrived in my city today but refused to be delivered.

Called about this yesterday when I found out, so the CS Rep placed another order with Next Day shipping to compensate for their mix up....that one didn't come today either and no UPS delivery on Saturday. So now I have 2 charges on my credit card.

Don't send things out so early if you request to have it intercepted before release date. Seriously frustrating to see my package travel in a timely manner then get stopped dead in its tracks.

Our Ears Are Open

Jas0n — Tue, 24 Apr 2007 00:02:24 GMT

To the Greatest Customer fan base in the world...

At Newegg, our customers are family and our goal is to make sure all of you are completely satisfied with our services. We are not perfect, although we do our best to come as close to it as possible. While most online stores turn their backs and ignore the call of their customer, Newegg would never do so.

With that said, we would like to encourage you to post about your current or past negative eggxperience, along with your positive ones. If, at any time, you feel that you are in need of any assistance, please do not hesitate to post about it, or simply send a PM to me by clicking on my name (Jas0n) on the left.

Without your feedback, we may not get the opportunity to correct any mistakes that may have slipped by us. Our ears are always open, and your contributions help us take notice of what we are doing wrong, and what we are doing right.

We thank you very much for your assistance, and please always remember...Newegg loves you :-)

Sincerely,

www.newegg.com

Customer Service Help & Info

wyldstallyn — Fri, 23 Jan 2009 21:53:00 GMT

Customer Service Help & Info

Customer Service is here to help.

To help them help you, please review these suggestions for contacting Customer Service. The answer to your question may already be available!

Payment Verification

Although most orders are verified within a few minutes, Customer Service handles many contacts as a result of a stalled payment.
Here's some possible reasons why your order might not be processing:

Typos or errors in the Billing Address, Shipping Address or Credit Card information
- Double-check your order and make sure that all fields are correct. Don't forget the bank phone number!
Insufficient funds, a daily limit or an expired card
- Contacting your bank and making sure your credit/debit card is in good standing can help rule this possibility out.
A Shipping Address that's not on file with your bank
- If you're shipping your order to a different address than the one listed with your billing information, make sure to contact your bank and let them know. Almost every bank has some method of noting your account with an additional ship-to address, and Newegg does verify this before your order is shipped.

What Customer Service Can Help With

Issuing a shipping claim if your order is damaged on arrival
Issuing an RMA for a defective item
Handling special circumstances that aren't mentioned in our FAQs
Voiding or removing items from a recently-placed order
- We ship very quickly; contact us ASAP for order voids!
Providing information regarding an order that isn't processing
Re-submitting an order after you've updated payment or shipping information

What Customer Service Can't Help With

Customer Service is very good at what they do, but there are some things they aren't authorized to assist with. Here's some alternative suggestions if you're contacting CS about one of these issues:

Technical Support or Product Compatibility
- The best official technical support will always be provided by the product's manufacturer; thier contact information is listed on the lower-left side of the product's web page under "Manufacturer Info". Or try our Product Support Forums here on EggXpert!
Placing an order
- All Newegg orders are placed online; we do not have a sales team. If you feel that you're having trouble placing an order due to a system error, we recommend that you contact CS while you're viewing your shopping cart and are prepared to check out. They'll be happy to talk you through it!
Adding items to an order
- It's best to "add" items by placing a separate, new order; CS can't add items because the order's price would increase, and this can cause issues if the order is midway through payment processing.

When is the best time to contact Customer Service?

Here's some insider info that could save you some time on the phone, and help us balance our call volume! Please note that these are averages, and as the actual call volume on any given day can vary.

The best time to call (when the volume is typically the lowest) in the morning is between 9:30 AM and 11:00 AM, PST.
The best time to call (when the volume is typically the lowest) in the afternoon is between 2:30 PM and 5:00 PM, PST.
Live Chat is also available, though the volume is generally more steady throughout the day. The times listed above are also good times to contact us via Live Chat.
You can contact us via Email for less time-pressing issues; we make our best efforts to respond within 24 hours, but it can take longer depending on the volume of Emails we've received recently.
Please refrain from sending us an Email if you're contacting us via Telephone or Live Chat!

Customer Service Hours & Contact Info

Telephone & Live Chat Hours of Operation:
Monday - Friday, 5:30am - 5:30pm PT

Toll Free: (800) 390-1119
Fax: (909) 395-8907

Customer Service Contact Page