EggXpert

Hi all I have a Compaq Presario V2000 laptop has always pretty much worked for me fairly well but for the past month or so I have had a very strange problem when I turn the computer on it will go to the screen where windows xp is loading and then it will go white then I will hold down the power button to turn it off turn it back on and it will load and work just fine normally until tonight where the only way I can get into windows is safe mode now and it works just fine very strange to me.

I have run malware test, spyware test, and virus scan's all come back with nothing.  I have taken it apart and dusted everything check to make sure fans are spinning look for damage havent seen anything the only problem I have seem to come across that could possibly be a solution is maybe the lcd inverter but from what I have read on google is that if it was the inverter the monitar wouldnt work no matter what so since I can get it to work in safe mode I dont think that is it.

So does anyone have any other suggestion's because the next thing im thinking of trying is re-installing windows or taking the heatsinks off the video card and cpu and put new thermal paste on in case they are overheating for some reason even though I am almost 100% positive that, that is not the problem.

Someone please anyone help me figure out this delema I really dont want to have to buy a new laptop.

 Thanks in advance for any and all help.

If it works in Safe Mode, my suspicion is that you have corrupted drivers.  Try updating them to see if that resolves the issue.  Since your issue appears to be video related, I would try the graphics drivers first.  Safe mode uses basic Windows drivers instead of the manufacturer's drivers which would explain why you get working graphics in safe mode and not in normal mode.

Agreed, although if the video adapter is bad, it might all go wrong as soon as the drivers load and windows is able to utilize it.

 

True.  One of the things that has happened at work are bad GPUs but more commonly when we have issues like this, it is a driver issue from either bad/corrupted drivers or a device conflict between the GPU and another device.  The device conflict possibility is something I did not think of last night.

To the OP,

If you have not already done so, while in Safe Mode, check in Device Manager to see if you have any devices that are having a device conflict.  If you need help with determining what could be conflicting, post your device and IRQ listing here so that we can look and see what may be the issue.  Based on what GMS posted, it gave me another suggestion for you to try.  After you uninstall the graphics drivers, reboot into normal mode for your PC and see if the problem occurs.  If the problem does not occur, then you have confirmed it is driver or device conflict related when you have the manufacturer drivers installed.  At this point, I would try installing new graphics drivers and reboot to see if the issue returns.

Ok so I have tried uninstalling the drivers in safe mode and going normal as you said still same problem there are no conflicts that I see in device manager and everytime I uninstall the drivers it seems to instal the new ones on reboot and act fine for a while but then c**p out again.

I have tried the drivers from compaq website and ati website no luck on either one. 

Do you have another video card that you can try putting in the PC?  It looks like the issue may not be drivers like I had thought.  It could be the graphics adapter like GMS mentioned.

No I don't it's a laptop and I don't think they make video cards for it unfortunately I wish they would cause the one that comes with it really sucks.

The model number is V2607cl and I think I have read most of the troubleshooting issue's on the site still nothing I think its gonna come down to reseating the heat sinks and if that doesnt work then fresh install of xp last but not least get a new laptop if I cant figure it out but I really dont want to have to do that this one is only 3 or 4 years old and when it works it does what I need.

So I will take it apart and check heatsinks and wait for more response's if anyone has some more suggestions thank you Tekran and GMS for the help and continued support.

Well heat sink's look fine I put new paste on them to just have a fresh batch but still has the same problem.

anybody else have any ideas before I do a fresh install