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Newegg/UPS processing/shipping times...

Last post 11-02-2009, 11:58 PM by scouzer. 1 replies.
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  •  11-02-2009, 11:43 PM 581664

    Newegg/UPS processing/shipping times...

      I suppose this is more of a rant than a review.. im just really frusterated at the moment.  Up until just recently ive only ever ordered from ncix.com mostly because its relativly close to where i live, so shipping cost/times are pretty favourable for me.   However, after doing some price checking on different websites for a larger shopping list of mine (computer died so i decided to do a full rebuild) i found newegg to be the cheapest.  As far as prices go, newegg seems to be king, i was and still am very impressed.  Since atm im without a computer, i decided to use expedited shipping, as its quite urgent i receive these components hastely.  I placed my order on wednsday night of last week, and watched it sit at processing order until friday night.  At this time i decided to give them a call, i realise its advertised as 1-2 business days processing time, so i wasnt too upset, just curious as to why it was being held up.  Unfortunatly, i was told that it had been held up for at least 24 hrs + due to them being unable to verify my phone number.  I was not contacted to try and resolve this, nor was any note put on my order status... it took about 30 seconds to verify my number after i called.  This really bothered me because had they called 24 hrs sooner, i coulda got it out the door 24 hours faster.  But nonetheless, i was happy to see it moving.  Tonight, i checked my shipment.. only to find its EXACTLY where it was on friday, it hasnt moved!! Today is not a holiday and its not a weekend, yet my package remained untouched.  I contacted customer service a few times, and i was simply reminded that they dont ship on weekends/holiday and newegg expidited shipping can take between 5-9 business days.  Really? 5-9 days? thats expidited?   Had i known this i would have spent the extra few dollars at ncix and had my package last friday!  So frusterated right now!
  •  11-02-2009, 11:58 PM 581665 in reply to 581664

    Re: Newegg/UPS processing/shipping times...

    I understand your frustration, I'm going through a similar hassle right now.

     Long story short, do NOT buy from Newegg if you are on any sort of timeline; They have good prices and service (usually) but the shipping is killer. 

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