OK, I'll try to tone down the frustrations here.
There are 2 regular staff members who check the forums and assist with Chat.
Wyldstallyn is the Site Admin and full time EggXpert staffer.
He is currently the only one. Site issues, and User/Moderator conduct
issues that need to be escalated to "Newegg Management" need to go to
him.
DoM_DoM is a Customer Service Rep whose additional duties
include checking the forums to assist with Customer Order related
issues. (Order status, Shipping issues, and RMA issues).
TECHNICAL
SUPPORT is provided as-is, with no promises or guarantees, by our USER
COMMUNITY. Yes, it's users helping users. If you do not like our
conduct or quality of support, it is helpful to remember that you are
approaching fellow technology users and customers for support. You are
not getting technical support from Newegg employees. What you are doing
when you are asking for support is the equivalent of asking a fellow
shopper in a store a question. Some users have been around and shown
the commitment to accuracy and conduct to be trusted to help the site
self - police (The Ubers).
This does not mean we are
infallible, nor are we paid by Newegg to perform our duties. Ubers give
their personal time (sometimes taking a break from work to do so) in
order to assist you and enforce site conduct rules. This means,
sometimes, some of us can be snarky, short, and on occasion impolite.
While this is unsatisfactory from a Customer Service standpoint, it
again helps to realize that the Ubers and Community Members are NOT
PAID SITE STAFF. When you are addressing someone in the forums or on
chat, please remember that, unless it is Wyldstallyn or DoM_DoM, we are
NOT EMPLOYEES, nor are we PAID TO BE POLITE TO HELP YOU, and most
importantly, WE DO NOT SPEAK FOR NEWEGG or EGGXPERT.
Collectively
the Uber Volunteers have had years of technical experience and
massive amounts of experience as Longtime Newegg Customers. Sometimes
we have to Tell It Like It Is. This will irk some of you, especially if
you're expecting a paid Tech Support Representative style answer. You
are not going to get that here.
If you really don't like what someone has to say, ASK SOMEONE ELSE. We are a community, not a single user or company. Treat us like a User Support Group, not Your Personal Technician.
We are a community site that is
often-times bluntly honest. This is the price to be paid for Newegg's
low overhead (and not having to employ a legion of Tech Support Reps
who would causes prices to go way up).
Thank you for your continued attention and understanding.
Sincerely,
CAGG
(And if you still don't like it, well you can KISS MY AVATAR)
RAWR!