Yeah, people do suck. I work for Mesa Networks, Inc - The largest distributer of Motorola Canopy Subscriber Modules in the U.S. - I do tech support.
I get more people that are...inapt to operate a computer, much less use the internet. As an example, one woman put in a ticket with the following:
"How do I let people know of my new email address?"
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I promptly wrote back:
"Well, you can do any of the following.
1. Call them and tell them of your new email address.
2. Email them and tell them of your new email address.
3. Walk up to them and tell them of your new email address.
I've had much success using any of these methods."
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Another time a woman argued with us for half an hour that we weren't sending her the signal she paid for, because her monitor said 'No signal.'