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Common problems seen as a PC technician.

Last post 06-23-2008, 1:15 PM by specialist. 63 replies.
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  •  09-03-2007, 9:18 PM 151848 in reply to 148019

    Re: Common problems seen as a PC technician.

     Thanks for the tweaks cmm324, its really handy for my customers

    . One thing my customers fail to do is update windows. Most of them ignore the automatic updates and dont bother to update it even when their not using the pc. Ive had a few windows xp users who havent upgraded to service pack 2 yet, yikes. Then of course I explain to them that its a good idea to update windows yada yada yada, knowing full well they werent going to do it anyways., oh well keeps my wallets full.

    Another thing I run into alot is customer not having there own copy of windows installed. Like if whoever they bought the pc from has used the same windows installation disk on all his customers. This of course means I cant validate their windows which mean I cant update windows up to a certain point, and I cant install ie7 (they refuse to use Firefox) or other important things.


    CASE: RAIDMAX SMILODON
    MOBO: GIGABYTE GA-M59SLI-S5
    HD:Western Digital Caviar SE 120GB SATA
    VIDEO: EVGA 512-P2-N635-AR GeForce 7950GT
    CPU: AMD Athlon 64 X2 4200 AM2
    RAM: CORSAIR XMS 2GB DDR2
    SPEAKERS: Logitech X-230 (2.1)
    OS: Microsoft Windows XP Media Center Edition
  •  09-04-2007, 12:18 AM 151917 in reply to 151848

    Re: Common problems seen as a PC technician.

    splendedwarrior:


    Another thing I run into alot is customer not having there own copy of windows installed. Like if whoever they bought the pc from has used the same windows installation disk on all his customers. This of course means I cant validate their windows which mean I cant update windows up to a certain point, and I cant install ie7 (they refuse to use Firefox) or other important things.

    I ran into that, and you tell them they need a legal copy to be fully protected, and there just like, ummm but but but, then they don't trust you either, run off by a dell, and there back in a week, ouch. 


    BioShock_sig
  •  09-09-2007, 8:36 PM 156672 in reply to 151917

    Re: Common problems seen as a PC technician.

    Now let me try to address slow, sluggish, and non-responsive computers.

    This seems to be the number one issue I come across. The PC just doesn't keep up like it used to.

    I am sure others have there own methods of addressing this problem. Here is what I do.

    The absolute worst is a completely non-responsive computer. If you boot into Windows and cannot do much because of how long it takes to respond, you may try going into safe mode. To do this, simply turn the computer off or restart it and start pressing F8. I generally press F8 at 1 second intervals just to make sure the computer is reading the command. I will cover what to do in safe mode a bit further down.

    If safe mode isn't helping, your only choice (before a reinstall) may be using a boot disk with programs already loaded on it to help you access your system.

    For a decent free boot CD, go to ultimatebootcd.com and download the UBCD. you will need a computer that can burn a CD. You can then use this CD to boot your system to a user interface that has some helpful programs. Definately run the Antivirus when you do this.

    You can also create your own custom boot CD. Keep in mind, this is no simple task that you can learn in a few minutes. Your best bet is to create the disk when your computer is working fine instead of an emergency situation. This is really just FYI about a helpful tool that you should have in your arsenal.  Check out BartPE/PE builder. There is a whole slew of plug-ins available for you to create your own custom boot disk. Again, this is no 5 minute task.

    Depending on the slowness of the computer I will then go into the regular Windows installation and view the task manager. Click on the performance tab and it will show all of the running processes. At the bottom of the list is the "System idle process" which is the percentage of your processing power currently not being used by other processes. For cleaning your computer, I suggest you first make sure you aren't running other programs. On a very slow computer, I go into the processes tab first to see what is eating all the power. If you have a single or a few processes eating up the CPU availability, you will want to write down the process name and google it to see exactly what the process is and does. Don't automatically remove anything unless you know exactly what it is first. Then do some research on the best way to remove or stop the process.  Again, I only do this first if the computer will not respond in a decent amount of time. If your computer is just running slower than normal you can go to the next step.

    Start by running a good updated Anti-virus scan. There are plenty of free ones available. You can even run Trend Micro's Housecall for free over the internet.

    Next up is Anti-Malware utilities. These are designed to get rid of Spyware and Ad-ware Every program you find will have it's own weaknesses. I suggest you use at least 2 on-demand scanners such as Ad-Aware and Spybot - these are just my personal choices, there are many more available.

    After the AV and Malware tools have done there job, I like to use Hijackthis. It is really more of an advanced program and you should know exactly what you are doing before you remove anything with this program. A novice could still use the program by doing the following. Dwonload the program and run it. Choose the "Do a system scan and save a log" option. A notepad window should pop up with the log. Copy everything from the log file and paste it into the text box on this site and click analyze. You will then get a list of registry and file settings with alerts to possibly harmful entries. If it is marked as bad or questionable, read a little more about it by using google. It could be completely harmless or totally dangerous which you will then need to remove.

    After removing all the nasties from the computer I suggest you then go into control panel and open "Add/Remove programs". See what you have in there. Windows lists how often you use the programs and the dates last accessed. Get rid of anything you don't use after making sure it isn't an essential program for any of your other programs or hardware. Keep notes on what you remove so if anything goes wrong you will know exactly what happened. It may prompt you to reboot to finish uninstalling - go ahead and do so each time it prompts you.

    Now, lets see what you have running at startup. The number of processes that insert themselves into your startup folder can be amazing. Trust me, you usually don't need all of them to run at startup. On-demand works just fine with most programs. For Windows XP, click "Start" then "Run" then type msconfig and hit enter. Click the "Startup" tab to see a list of programs that automatically run at startup. Some of them are needed, others can cause your computer to take considerably longer to start. Go through the list and google the programs that you don't recognize. You can then uncheck the boxes for the ones that you don't need at startup. Write down which ones you disable in case it causes a problem. After you disable some of them click apply and OK. You will then be prompted for a reboot.

    Now we need to get rid of your temp files and leftover registry entries. Some people like to do this manually. Personally, I like to use ccleaner. Just a couple of quick steps and it is all over - it also creates a backup which can be helpful. Download and run ccleaner for free. In the cleaner box there are 2 tabs that lists everything it will remove. You can check and uncheck these based on personal preference. Click the Analyze box to get a long list of everything and the "Run Cleaner' box to get rid of it all. Then click on the "Issues" box. This deals mainly with the registry. When you remove applications/programs from your computer sometimes they leave registry entries behind. Click the "Scan for Issues" box and then "Fix selected issues". There are quite a few other features available from ccleaner worth looking into if you have the time.

    I then like to use regcleaner from Juoni Vuorio. This has a very simple interface but can cause major changes to your computer so read up before doing anything other than the following. Download and run the program. At the top, click on the tools tab and then move your mouse to "Registry Cleanup" and select "Do them All". It will then quickly scan your computer for various un-needed registry entries and present you with a list of all of them. At that point, at the top click on "select" and choose "all", then click remove selected at the bottom of the windows. Look at all that junk go bye bye.

    This entire process should do the trick. You can finish everything with disk defragmentation. Click "Start", "All programs", "System Tools" and "Disk Defragmenter".

    I hope this helps. I am not saying this is the only f**l proof way to clean up/speed up your computer, this is just what I personally use.

  •  09-11-2007, 8:56 AM 158029 in reply to 156672

    Re: Common problems seen as a PC technician.

    Very good stuff cman, im going to start using some of those suggestions myself. I myself have never used ccleaner, i hear its a huge improvement on window´s disk cleanup though. There is also a thread by kunzy, showing a bunch of other awsome free utilites:  http://www.eggxpert.com/forums/thread/98704.aspx .

    CASE: RAIDMAX SMILODON
    MOBO: GIGABYTE GA-M59SLI-S5
    HD:Western Digital Caviar SE 120GB SATA
    VIDEO: EVGA 512-P2-N635-AR GeForce 7950GT
    CPU: AMD Athlon 64 X2 4200 AM2
    RAM: CORSAIR XMS 2GB DDR2
    SPEAKERS: Logitech X-230 (2.1)
    OS: Microsoft Windows XP Media Center Edition
  •  09-19-2007, 3:57 PM 164779 in reply to 96588

    Re: Common problems seen as a PC technician.

    cman:

    (Don't spin the fans with the air - use a q-tip or a straw to hold the fan in place so you don't throw off the balance of the fan).

     

    wow i never thought of that. i used to love spinning the fan with the air

     

    thanks for the info 


    Zeitgeist - Girl you huge
  •  09-19-2007, 5:27 PM 164836 in reply to 164779

    Re: Common problems seen as a PC technician.

  •  09-19-2007, 7:36 PM 164912 in reply to 164836

    Re: Common problems seen as a PC technician.

    Yup, fans being spun by an outside force are actually little generators. I knew that but never thought of the possiability of imparting that voltage back into the MOBO.

    Good one!


    Asus Commando, QX6700@2.93, 4GB Corsair PC28500 Dom, Tt Armor case, BFG 1KW PSU, BFG 8800GTX OC, 2 Raptors in RAID 0 for OS and Apps & 2 Raptors in SATA for music and graphic files and a WD7500AAKS (.75Tb) for large files, video files and back up, X-Fi, 2 Samsung monitors 245t and 244t's @ 1920 X 1200, Plextor opticals, Aerocool, Zalman, Etc. Vista Ultimate SP-1
  •  09-21-2007, 12:13 PM 166097 in reply to 151917

    Re: Common problems seen as a PC technician.

    GmsCool:
    splendedwarrior:


    Another thing I run into alot is customer not having there own copy of windows installed. Like if whoever they bought the pc from has used the same windows installation disk on all his customers. This of course means I cant validate their windows which mean I cant update windows up to a certain point, and I cant install ie7 (they refuse to use Firefox) or other important things.

    I ran into that, and you tell them they need a legal copy to be fully protected, and there just like, ummm but but but, then they don't trust you either, run off by a dell, and there back in a week, ouch. 

    Do the computers have the COA sticker anywhere? Because I've seen this before, but in my case the PC had a COA label and using that key it's posible to validate it. Some OEM builders use the OPK to do unattended install and later don't put the key on the machine before giving it to the customer.

     


  •  09-21-2007, 11:57 PM 166474 in reply to 166097

    Re: Common problems seen as a PC technician.

    Well the ones that came in to me, had a Windows cannot Validate Msg  ...............  needless to say no stickers either.

    I Think it was a cracked version. 


    BioShock_sig
  •  09-25-2007, 11:27 PM 169110 in reply to 156672

    Re: Common problems seen as a PC technician.

    great thread cman .. thanks
  •  10-05-2007, 8:49 AM 174804 in reply to 169110

    Re: Common problems seen as a PC technician.

    haha, here's a good thread.  how many people actually do use a legitimate copy of windows xp or vista?

    ANYWAY 

    A common problem i used to run into is just gross negligence with e-mails and surfing.  virus and spyware out the wazoo.

  •  10-09-2007, 7:42 AM 176731 in reply to 166097

    Re: Common problems seen as a PC technician.

    ladytekki:
    GmsCool:
    splendedwarrior:


    Another thing I run into alot is customer not having there own copy of windows installed. Like if whoever they bought the pc from has used the same windows installation disk on all his customers. This of course means I cant validate their windows which mean I cant update windows up to a certain point, and I cant install ie7 (they refuse to use Firefox) or other important things.

    I ran into that, and you tell them they need a legal copy to be fully protected, and there just like, ummm but but but, then they don't trust you either, run off by a dell, and there back in a week, ouch. 

    Do the computers have the COA sticker anywhere? Because I've seen this before, but in my case the PC had a COA label and using that key it's posible to validate it. Some OEM builders use the OPK to do unattended install and later don't put the key on the machine before giving it to the customer.

     

    Most of the PCs I cant validate dont have a sticker. Im in Mexico at the moment and all I can say is that there are some Windows-crack happy techs down here, and Im pretty sure that most of the pcs in the little town im at dont have a legal copy of Windows.


    CASE: RAIDMAX SMILODON
    MOBO: GIGABYTE GA-M59SLI-S5
    HD:Western Digital Caviar SE 120GB SATA
    VIDEO: EVGA 512-P2-N635-AR GeForce 7950GT
    CPU: AMD Athlon 64 X2 4200 AM2
    RAM: CORSAIR XMS 2GB DDR2
    SPEAKERS: Logitech X-230 (2.1)
    OS: Microsoft Windows XP Media Center Edition
  •  10-09-2007, 12:24 PM 176893 in reply to 107941

    Re: Common problems seen as a PC technician.

    excellent threads guys !


    www.powergsp.com | sales@powergsp.com
  •  11-01-2007, 4:11 AM 192095 in reply to 148019

    Re: Common problems seen as a PC technician.

    nice thread
  •  11-01-2007, 5:33 AM 192103 in reply to 192095

    Re: Common problems seen as a PC technician.

    I like the cig smoke/tar and dust mache' heatsinks and fans. They ask," why does it shut down after 5 minutes of gaming?" You wonder, from the amount yellow sticky goop, why are they still running?
  •  11-09-2007, 12:13 AM 198448 in reply to 97381

    Re: Common problems seen as a PC technician.

    thank you so much for your nice report
  •  11-30-2007, 1:56 PM 216704 in reply to 148019

    Re: Common problems seen as a PC technician.

    The problems i see alot are people that have no Anti-Virus, spyware, or firewall software installed and they come to me my computer is running slow all i do is check my e-mail and go to my space. My space #1 problem these days if there is no anti virus software installed. people have to click on every single friend invite they get or they go to a site has all the extra my space codes you can put on your profile. Also you get those users that download every java game they come across that is loaded with spyware. Oh and my all time favorite AOL i hate AOL with a passion. I had worked on one pc that had AOL installed and the video drivers were not loading it was only loading the defualt video drives so i loaded the correct ones and rebooting the PC and bam one again same thing i was like HHMM i noticed AOL was installed i stopped all the AOL services from loading during startup rebooted and problem went away so just to make sure i enabled the services to come on during start up and it created the same problem dam AOL. Most of the time its user error such as a cable not being plugged in.


    I have found a dead mouse in a computer, un-eaten candy, gum, doritos in the floppy drive caught a user writing on a brand new LCD monitor with a marker her excuse what that she need a place to take down notes about the customer she was talking to so she could use them as a reference while accessing the account. i was like thats why they have pen and paper.  Replaced the mobo and keyboard of an office manager that spilled red wine on her laptop that stunk really bad i was getting buzzed just working on it.
     


    SOME PEOPLE ARE LIKE SLINKIES, NOT REALLY GOOD FOR
    ANYTHING, BUT THEY BRING A SMILE TO YOUR FACE WHEN PUSHED DOWN THE STAIRS

    Intel Quad Core Q6600 | 2GB Corsair XMS | Nvidia GeForce 7950 GX2 1GB | 400GB Samsung HDD x 2 | EVGA nForce 780i SLi | ThermalTake Armor LCS case | 22in Westinghouse LCM-2W2 LCD Monitor x 2
  •  12-03-2007, 10:31 AM 218372 in reply to 216704

    Re: Common problems seen as a PC technician.

    Surprised I didn't see someone mention this; if a peripheral device (monitor, speakers, something connected via usb, etc) suddenly stops working, and they didn't install any viruses or messed with the computer before it happened, check to see if they kicked out the cords. I've helped friends who were about to through out good stuff thinking it was bad because they kicked out the cables. One person called his computer a piece of junk because it wouldn't work; it didn't work because he kicked the switch on the PSU. Every time a friend asks me to fix something stupid like this, I feel tempted to start charging them.
  •  12-03-2007, 9:39 PM 218859 in reply to 218372

    Re: Common problems seen as a PC technician.

    Yes, very good point!

    That is number 1 on the CompTIA A+ exams. Don't leave out the easy things.

    Is it plugged in?

    Is it turned on?

    What changes did you make before this started happening?

    I think people are quick to assume that it must be complicated because we are dealing with a complicated machine. I'm just as guilty of it myself. Thanks for the reminder MonGoos. Smile

  •  12-04-2007, 1:28 AM 218966 in reply to