EggXpert

jpyornoc:

How do I PM? Sorry I do not see how. Thanks

Here is the direct link: PM

If you ever want to PM some one, click on their name and view their profile.

On the right side there is a PM link.

 

CheapAsianGamerGuy:

So, NoWayOut, even after I CLEARLY identify who I am and what context I spoke, you STILL say I am "apologizing" for Newegg?! That's demeaning and insulting to *MY* right as a user to hold opinions JUST LIKE YOU ARE. I speak for myself, and I find it SO ODD that all of the posts attack ME (in)DIRECTLY when I clearly ask everyone:  "How would you think the problem should be dealt with?"

I am not doing anything ANY differently from anyone else on this board, on a user level. I have, ranted, I have raved, I have attacked, been attacked, apologized, and refocused on the issue.

AS THE FORMER OWNER OF A RETAIL SHOP, not as any sort of Newegg representative or "fanboy", NoWayOut, A Buyer/Seller relationship boils down to: "Does the customer want the product at the offered pricepoint?" If yes, then transact. In not, then no transact.

THE PRICE "CHANGED" AND NO NOTIFICATIONS WENT OUT ON TIME. That is not a disputable fact. It *REALLY* sucks. It happened. It happened all over the place and really made a lot o f people mad. (As stated earlier I am a victim as well, from Dell's site) I agree with EVERYONE that this is an issue that needs to be dealt with. And if you CANCELED your order, then damn, aside for some annoyance and time lost (which a customer CHOOSES to spend) you are NOT damaged in any way, shape, or form.
[Hypothetical Lawsuit: "You Honor! I Want to SUE NEWEGG! They WASTE MY TIME!"] 

And then, every single time, I hear people (mostly brand spanking new, and irate, users) say that my holding opinions makes me a "Newegg Apologist" or "Makes Newegg Look Bad". HOW IS THAT WHEN I SAY CLEARLY I DON'T REPRESENT THEM?

Typical "anger logic", I say...

MY PERSONAL OPINIONS ASIDE - I have worked VERY hard to make this thread into something constructive, and some people actually listened and made suggestions. THAT makes me feel good, because I know there is an issue, and I *KNOW* Newegg is listening (and reading these forums). I think we should take this opportunity (before anything has been announced or decided and set in stone) to voice our OPINIONS of what fair resolutions could be enacted to take care of as many AFFECTED CUSTOMERS as possible.

If customers/forum users want to take this opportunity, and instead use it to *ATTACK* people who hold a DIFFERENT OPINION (which they are EITITLED to just as you are ENTITLED to yours), then well, that's an opportunity wasted, in my OPINION.

Ubers and long-time users of this forum, and anyone else who is not Newegg staff who responds with opinions different from yours, are NOT paid to take your dungheap  (Unlike Darlene, the NewEgg CS rep, linked to in the other thread, who was attacked and abused even though she had NO control of the situation - she had to just sit there and take it, that's her job... I feel bad for her.)

Let's be clear, I have taken actions I am not proud of and subsequently corrected them and apologized. These corrections remain a part of the forum record. THAT DOES NOT MEAN I WILL CEASE AGGRESIVELY DFENDING MYSELF IF ATTACKED OR ACCUSED OF BEING SOMETHING I'M NOT. I am, quite frankly, not paid to that from *anyone* here.

So, do what you will and think what you will. My Opinions Are Clear.

Newegg is listening. What do you have to say?
 

 
Thanks, I guess, for that excessive wall of text that mostly doesn't really refer to what I said, but whatever.

Yes, you were apologizing for NewEgg. When you deflect blame back at customers and use such defenses as "well they have over 100 servers, c'mon people! You try that!" that is being an apologist. And it inflamed the issue further. Being an apologist and "speaking for yourself" are not mutually exclusive. You don't have to represent them to be an apologist for them.

You didn't try to turn the discussion into something constructive until after the fact, by which I clearly say "your EARLIER posts."

The "dungheap" here was your earlier "assistance" for affected customers. You 100%, absolutely, surely inflamed the issue further with your flawed logic as exemplified above. You clearly recognize all the attention you and your posts have gotten in this thread, so put two and two together already. You wouldn't have gotten so much attention had you not inflamed the issue. You don't have to like it. You probably didn't intend to. But you did.

As for what I have to say to NewEgg, I made it clear in my previous post, and posts prior.

puneetpal [REDACTED] is my login and I will wait for a free gift.

 My Address is

[REDACTED]

Please let me know if you need any other details

[For your own protection, please use PRIVATE MESSAGE (linked by root above)]

This is for your own protection, as the public messages are google cached. -CAGG 

Well, OK, NoWayOut, and as *I* noted, the thread is corrected, you have your pie-less thread.

I have apologized and redacted any personal attacks that I have made, but my opinions about the situation remain unchanged, and as stated - I am entitled to my opinions and I have a right to express them. Furthermore, as a non-Newegg employee, my OPINIONS have absolutely nothing to do with whether Newegg will or will not attempt to "make this right".

As stated by Newegg Staff, things are being discussed on their management level, outside of this forum.

You and anyone else on this forum who become "inflamed" due to our opinions and our right to air them in a public forum? Seems kinda like misdirected anger, to me.

Not to you, NoWayOut, but other users have suggested that we are "have too much time and money on our hands." While I see where this is coming from, it is quite frankly a personally insulting and snide remark. Long time users of this forum are trying to share our experiences and expectations with you. If you with to take that as some sort of "arrogance" or "attitude", I'm sorry, it's just not. It's our perspective based on our experiences. And some of the users here you are accusing of "having too much time and money" are also the ones who, on their own time and expense, have tried to set up a "giving tree" for spare computer parts on this forum, to ensure parts that might otherwise be thrown away are recycled to needier hands. This is aside from the personal time and energy spend BUILDING this community up from nothing. Go ahead, take a look at the forums and threads OUTSIDE of this one. See what some of the users you have grown to loathe and hate have been up to for the past few months.

Yes we've put a lot effort and care into this community, so when newcomers come in  and "poop all over it" due to a on-going controversy, we will understandably get DEFENSIVE about attacks on OUR HOST. (NewEgg/EggXpert). I've said it before and I'll say it again now: I apologize if we come off a little on the crass side, but Newegg is still listening.

NoWayOut and anyone else who feel strongly enough to post here: What would you have Newegg do to fix this situation? How can Newegg fairly deal with as many affected users as possible in this case? 

Not talking about the pie talk... never once spoke of it, or even thought twice about it.

You can call it whatever you want. Your opinions/apologies/attacks/whatever inflamed the issue. Are you "entitled" to add fuel to the fire on NewEgg's forum? That's up to them to decide. Not you or me.

There is no misdirected anger. The anger was rightly at NewEgg. And then your brand of "help" by blaming customers and using false logic inflamed it further. It's quite easy for just about everybody to understand (except you, apparently) why anger was also directed at you.

And you are right to apologize, so don't apologize with one hand and reject responsibility with the other.

If you really, truly, honestly don't understand why or how you have inflamed it, then it's best to not even participate in that aspect of the discussion anymore because you are likely to continue to say things that will needlessly drag it on further... like telling people whether they want something or not, based on whether it has a rebate or not.

So just let NewEgg take it from here.

root:

jpyornoc:

How do I PM? Sorry I do not see how. Thanks

Here is the direct link: PM

If you ever want to PM some one, click on their name and view their profile.

On the right side there is a PM link.

 

 

I sent a PM yesterday... it shows it's been viewed/read... yet it's annoying following this thread hunting for official responses.  It would be easier if an official locked sticky was in place where admin moderators could update on the progress of this issue and the intended reward.   I'm not sure how much larger this thread will grow and a locked sticky with an official status would definitely help.

We are getting closer to a resolution to this issue.  Please help us by ensuring the email address you provided when registering for Eggxpert matches your email address on file with your Newegg account so we can start cross-referencing accounts.

Well here is the response I got from the EGG customer service, after sending in 2 emails!  Does not sound like the Great Egg is going to do anything!  

Thank you for contacting Newegg.

Unfortunately, the promotion has ended before noon on 11/26/2007. This promotion was sponsored by Paypal which a set amount of funds were provided for the promotion, and all orders must be placed while supplies lasts. Please know that the cash back is not provided through Newegg, nor does Newegg have any control over the promotion. We are sorry but we are unable to accommodate your request at this time. We thank you in advance for your patience.

If you have any further questions or concerns, please feel free to email me directly and I will be happy to assist you.

RoddyR:

We are getting closer to a resolution to this issue.  Please help us by ensuring the email address you provided when registering for Eggxpert matches your email address on file with your Newegg account so we can start cross-referencing accounts.

Please hurry things along. Newegg's lack of an official response, and the conflicting info provided by customer service has greatly exacerbated this issue.

Your request for matching emails doesn't make any sense. Newegg should be seeking a uniform resolution that applies to EVERYONE who ordered under the stated terms of the promotion, not just the small subset of customers who happened to find this forum.

Thanks
 

NTJedi:

root:

jpyornoc:

How do I PM? Sorry I do not see how. Thanks

Here is the direct link: PM

If you ever want to PM some one, click on their name and view their profile.

On the right side there is a PM link.

 

 

I sent a PM yesterday... it shows it's been viewed/read... yet it's annoying following this thread hunting for official responses.  It would be easier if an official locked sticky was in place where admin moderators could update on the progress of this issue and the intended reward.   I'm not sure how much larger this thread will grow and a locked sticky with an official status would definitely help.

Agreed. But EggXpert team is doing the best they can with what they got. Right now they are awaiting word from Newegg. Patience my friend, patience.

Everyone, just hang on a little longer. I know you have heard this, but it will all be sorted out once they (said Newegg and Paypal) come to an agreement on a proper solution.

 

chumley:

RoddyR:

We are getting closer to a resolution to this issue.  Please help us by ensuring the email address you provided when registering for Eggxpert matches your email address on file with your Newegg account so we can start cross-referencing accounts.

Please hurry things along. Newegg's lack of an official response, and the conflicting info provided by customer service has greatly exacerbated this issue.

Your request for matching emails doesn't make any sense. Newegg should be seeking a uniform resolution that applies to EVERYONE who ordered under the stated terms of the promotion, not just the small subset of customers who happened to find this forum.

Thanks
 

=)

FYI 

I have the official time that the promotion was pulled from a credible source:

2:30 PM PST

This still does not mean that they won't be doing something to fix this, only that the time is now a FACT. You can ignore anything else you hear until you hear otherwise from an EggStaff or an Uber.

 

Okay, to avoid a lengthy recap and get right to it, I said that people who got to cancel their orders without penalty after finding out about the promo expiration obviously did not want the items they ordered at the set prices, if the rebates were not applicable. THAT'S IT.

How the hell to do you come off accusing me of "telling people whether they want something or not" from that? I made a inferred personal conclusion based on their ACTIONS. I'm not TELLING anyone they when or what or how to want or buy. So get off it already.

I am not ACCUSING anyone of being at fault when I pasted the exact promo terms, and *MY* interpretations of the terms. I read them during release, felt uncomfortable with them and waited, and by the time it was clarified, the promo was over and I missed out. To some of you that means I'm due some type of compensation, but to me it means just that - I missed out. I still placed an order that night or things I wanted anyway, with no expectation of a promo (so I didn't use paypal).

Now that that's clear, I can see see your anger and frustration, but trying to "muzzle" me by associating my comments with Newegg and trying to get Newegg staff to "shut me up" by claiming my statements are inflammatory is UNFAIR to all non-Newegg staff who have a opinion DIFFERENT from yours.

To be perfectly blunt, all the users here who have been "defensive" about Newegg can quite honestly say that all of YOUR posts are "inflaming" us. 

I (and other USERS) don't *HAVE* to let Newegg take it from here, Newegg can speak for themselves when they are ready to. We *DO* however have a perfectly valid RIGHT to express our personal OPINIONS here just as you are.

So we can snipe at each other endlessly - Or you can get off your high horse and answer the question I've posted about 10 times...

How do you think Newegg can be fair to the affected users and FIX this issue, NoWayOut?
 

I believe the efforts to cross-reference accounts are currently independent of efforts to resolve the overall issue.

There is a group working on the Paypal issue within Newegg.

There is a separate group on Newegg/EggXpert working to cross reference accounts on Newegg and Eggxpert so that when a resolution is found, notifications will go out separately on Newegg and EggXpert. Being a EggXpert member means sometimes you get these announcements before general Newegg users. And it would help if emails matched so that when accounts are looked up on a specific customer service case, the proper Newegg account can be brought up with less delay and any modifications applied speedily.

After, it is my understanding (from visiting the EggOffices) that all EggXpert Admin/Staff/Moderators (NOT UBERS who are community elected) are also Newegg Customer Service Representatives. (RoddyR's EggXpert Team)

Please understand that they are working on this right now... Your frustrations and impatience are understandable - and we are here for you to vent to - but it ultimately won't help get this situation resolved any faster that it will be. (The ball is rolling, and everyone knows this is a serious issue) 

Here is the newest from my 9:56am PST call to Newegg customer service.  BTW, it's not the customer service agent's fault that the ball has been dropped on this issue so everyone keep in mind that they're just telling us what they've been told to tell us thus far.

Please note that the agent said that the cut-off time was 12:00AM (twice) and that odds are, my purchase didn't qualify.  He stated that I would have seen, on my purchase screen, whether or not I qualified.  I informed him that there was probably never anything on anyone's purchase screen and that one shouldn't expect to see anything since this promotion was not like a coupon code or instant refund.

I was told that Newegg is working on the issue. That all questions and complaints regarding this promotion were being sent to Paypal.  The rep explained that Newegg has to wait until 1/31/08 to see if Paypal reimburses the 20% back to people before they can refund us.  I explained that I understood the 1/31/08 reimbursement date and asked if he had been told that Newegg honestly expected their customers to wait until such date to be informed of the status of their reimbursement?  I stated that the customers needed to be provided something in writing indicating their decision in this matter to end all the He reiterated that Newegg was working on it and hadn't heard anything from Paypal as to whom they intended to reimburse. 

 I asked for the contact information for Newegg's corporate offices, the president or vice president, someone in upper management that I could discuss this issue with and lodge my complaints.  I was told that Newegg's corporate offices are in China and that (other than his supervisor in the customer call section), there was no one else I could talk to or contact information he could provide.  I asked if there was anyone in the US, in management that was in charge of this issue, I could talk to, he told me there was no one else.

When I provided him with the name of Newegg's Sr. Marketing Manager's name, he asked me to wait a bit and then returned to tell me he had sent an email informing his supervisor that I requested to speak with the Sr. Marketing Manager and that he would let them know I wanted a call from this Manager. (Not the CSR's fault, but with any other customer service issue I've had and asked for a corp office contact, president, etc, I was promptly given a toll free number and address.....recheck your policies Newegg).

 BTW, while waiting for a CSR agent to come on the phone the third time I called (the first 2 calls were answered by the same rep who apparently had her phone on mute or something because she couldn't hear me) the recording said that Newegg's policy is "CUSTOMER FIRST."

 Waiting for the kids to take a nap and then I'm going to call Paypal so at least I can have my complaint noted with them as well.
 

 

 

I just wanted to say that you have an truly AWESOME attitude and a truly KILLER sense of determination! :D

I hope you get the answers you are looking for promptly! And KUDOS for not venting on the CS Rep!

Thanks for your efforts on our behalf!

-CAGG 

2 items in 1 order, $180, 8.35am pst, qualified?????????

root:

FYI 

I have the official time that the promotion was pulled from a credible source:

2:30 PM PST

This still does not mean that they won't be doing something to fix this, only that the time is now a FACT. You can ignore anything else you hear until you hear otherwise from an EggStaff or an Uber.

 

 

One big question though does 2:30 PM PST represent the time that paypal processed the payment or does it represent the time that the user hit the order submit button?