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Merchandising VP, Bernard Luthi addresses PayPal Issue
December 4, 2007
Seasons Greetings EggXperts,
As part of our
continuing efforts to bring our customers the best selection of
products, deals and promotions, Newegg partnered with PayPal to bring
our valued customers a "20% off, up TO $50" limited time special
promotional offer. This promotion was scheduled to run from Monday,
November 26th through Wednesday, November 28th, or until the allocated
promotional funding expired.
The popularity of this promotion
surpassed everyone's expectations with over almost 16,000 orders
successfully qualifying in the first few hours of the launch. The
overwhelming popularity of the promotion quickly depleted all allocated
funds, and once the funds were expired, we immediately removed the
associated marketing materials. Unfortunately, some of our valued
customers were in the process of making purchases and still under the
impression that the promotion was in effect, and may have been
inconvenienced or not received an expected benefit.
Newegg
prides itself on always providing the highest level of customer
service. Customer satisfaction is our primary mission. As a result,
Newegg will review all purchases made utilizing PayPal between
2:30-5:30 P.M. (PST) on Monday, November 26th and apply the “20% off,
up to $50” to each customer placing an order using PayPal during that
time period.
Please know and understand that we have carefully
reviewed the direct and online feedback from our customers regarding
this activity. We will take all necessary steps to ensure the highest
level of customer satisfaction as we plan our next PayPal promotion.
We
thank you for your business, apologize for any misunderstanding arising
from this promotion and look forward to bringing you more exciting
deals in the future.
Warmest Wishes,
Bernard Luthi
Vice President, Merchandising, Newegg.com
Please visit this thread to discuss your PayPal concerns or questions.
Don't forget about the Shuttle contest that is still going on:
All you registrants, please submit
your entries before the December 18th deadline. We've already got some
good looking cases entered. Everyone's just waiting on the rest of your
creations.
Join the discussion.
Take a look at The Showroom then vote here.
-The EggXpert Team
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