As you may recall, there was a variety of issues with our Cyber Monday PayPal promotion this past Thanksgiving. In case you do not recall, allow us to provide a quick summary for your benefit:
The promotion was a 20% discount (up to a maximum of $50 per customer) from any Newegg order billed with PayPal between 11/26/07 and 11/28/07, or until the allocated promo funds were consumed; unfortunately, the deal proved popular enough to expire on the very first day, November 26th, with some shoppers continuing to place orders without realizing it had already ended. This deal was subsequently extended to cover PayPal orders made up until 5:30 PM PST on 11/26/07.
As of January 31st, all customers who qualified per the above resolution should have received their refunds from PayPal. The credits should be received no later than Friday, February 8th. If you do not receive your refund by then, please contact Newegg Customer Service so that we can look into it on your behalf.